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Position: Customer Care Coordinator
Status: Full-Time, Hourly/Non-Exempt
Location: 2252 N. Broadway
Moore, Oklahoma 73160
Hours: Monday-Friday 8am to 5pm
General Purpose: To provide a high level of support to the Customer Care department
Supervision Received: Works under the direct supervision of the Director of Customer Care.
Supervision Exercised: None
Essential Duties and Responsibilities:
Perform general clerical duties; throughout the Customer Care department
Responsible for preparing and distributing reports
Responsible for coordinating warranty appointments and surveys
Interacting with customers, vendors, and subcontractors
Responsible for issuing work orders and purchase orders
Compile Directors weekly, monthly, yearly, and quarterly reports
Responsible for ordering supplies and inventory management
Support entire warranty department
Answer incoming calls (multi-line)
Collect and maintain PC information; filing documents in secure location
Coordinates various office support services
Send out reminders for meetings and projects
Present recommendations to Director of Customer Care
Attend warranty meetings and take notes
Compose warranty manuals
Assist with any other duties assigned
Scan confidential documents into system
Minimum Qualifications:
High school diploma/GED
One (1)+ year of general office/administration experience
1+ year experience in customer care/service
Knowledge, Skills, and Ability:
Knowledge of general office practices
Ability to establish priorities
Ability to work in a fast -paced environment
Ability to interact with variety of personalities
Ability to answer a multi-line telephone system
Ability to work independently
Ability to meet strict guidelines
Ability to communicate professionally
Good attendance and punctuality is mandatory
Demonstrate attention to detail
Willingness to be a member of a dedicated team
Must have good people skills; professional appearance.
Must be patient and understanding
Strong organizational and communication skills
Strong customer service skills
Demonstrate knowledge and proficiency in working with computers and other types of technology
Work Environment: Office environment. Sitting for extensive period of time is required. Moderate typing with fingers, including some 10-key and hand-eye coordination for computer data entry. Occasionally required to stand, walk, reach with arms and hands, and to stoop or kneel. Must be able to carry office equipment/files up to 30 lbs.
Physical Demands: Must be able to carry equipment in excess of over 30 lbs.
Tool and Equipment: Computer, MS Office, multi-line phone system, fax, and general office equipment.
For consideration, please apply online at: https://recruiting.paylocity.com/recruiting/jobs/Details/185391/H-C-EMPLOYEES-LLC/Customer-Care-Coordinator
Vacancy expired!