Vacancy expired!
Work directly with customers and users of our hardware and software, and be able to identify, diagnose, and resolve technical issues.
RESPONSIBILITIES- Technical Support:
- Oversee the day to day support of hardware and software user issues.
- Answer inbound technical support calls and emails
- Act as the customer's initial point of contact for technical issues.
- Troubleshooting of LAN/WAN connectivity issues
- Aids in the support of the Time and Attendance Application.
- Provide accurate and timely logging of problems.
- Escalate issues to senior analysts as appropriate.
- Documentation:
- Documents specific duties, activities, problems solved and issues resolved
- Assists in the documentation of the network as it relates to Time and Attendance.
- Provides and updates training documentation.
- Miscellaneous:
- Attends meetings and serves on committees, as requested
- Regular attendance as required
- Performs additional duties and assignments as requested
- High School graduate required.
- Bachelor Degree Required
- 0 - 1 years of network administration
- Computer, network operations and maintenance
- LAN/WANs
- Microsoft Operating Systems
- Evaluate critical systems, prioritize workflow and determine solutions
- Excellent written and verbal communication skills
- Interpret and apply laws, regulations and policies
- Provide technical assistance for computer problems
- Read and understand technical manuals
- Work for extended time at keyboard/terminal
- Maintain effective working relationships with supervisor and coworkers
- Work flexible hours, including weekends and evenings
Vacancy expired!