Client Experience Assistant

Job Description

As a Client Experience Assistant, you will be assessing client expectations throughout the lifecycle of Olsson’s projects by gathering qualitative feedback, analyzing and relaying feedback to teams, all while identifying trends across the firm. In addition to this you will obtain feedback from clients regarding project wins and losses to help strengthen future pursuit strategies. Other responsibilities would include writing and editing reports and analyzing reports to identify important themes.Client visits are done both in person and by phone depending on the client's preference. You may travel to client visits periodically.

We have one current opening and will consider candidates interested in being located out of our Phoenix, Dallas, Oklahoma City, and Denver offices.

Qualifications

• Conducting client visits and debriefs
• Analyzing and reporting on feedback
• Building relationships

• Ability to build trust and develop relationships with both internal and external clients.
• Ability to work a flexible schedule and travel as needed.
• Experience in transcription and typing during conversations or interviews is required.
• 0-2 years’ experiencewith client interaction.
• Experience in a consulting environment is preferred.
• Excellent communication skills.
• Bachelor’s Degree in marketing, business, communication, psychology, or related field is preferred.

Additional Information

Olsson is a nationally recognized, employee-owned firm specializing in planning and design, engineering, field services, environmental, and technology. Founded in 1956 on the very mindset that drives us today, we’re here to improve communities by making them more sustainable, better connected, and more efficient. Simply put, we work to leave the world better than we found it.

As an Olsson employee, you’ll receive our traditional benefits package (health care, vision, dental, paid time off, etc.), plus you’ll:

• Become an owner in the company after your first year through our Employee Stock Ownership Plan (ESOP)
• Engage in work that has a positive impact in communities
• Receive an excellent 401(k) match
• Participate in a wellness program promoting balanced lifestyles
• Benefit from a bonus system that rewards performance
• Have the possibility for flexible work arrangements

Olsson is an EEO employer. We encourage qualified minority, female, veteran and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment, or any employee because of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender, disability, age, or military status.

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