Technical Support Analyst job vacancy

Vacancy expired!

Technical Support Analyst

Position Objective

This position provides first-level technical support and diagnostics for company users' software and hardware needs.

Major Duties

Receives incoming calls for technical support and diagnostics

Configures, installs and maintains all desktop hardware, software and peripherals

Responds to users for resolving hardware and software related issues

Troubleshoots desktop and network issues via phone and on-site support

Assists with equipment repair

Assists with rollouts of software and/or hardware

Assists with the development, implementation and maintenance of technical documentation for the department

Assists other IS staff members, when necessary, in order to resolve issues

Responsible for On-call duties on a regular rotation

Performs other job-related duties as assigned

Assist with Mobile Iron email accounts for cell phones.

Skills Required

Understands A+

Demonstrates general knowledge of network infrastructure and support

Understands Active Directory

Displays good written and verbal communication

Demonstrates strong Customer Service skills

Must be able to work in a fast paced environment

Must work well in a team environment

Occasionally travels statewide

Occasionally works evenings and weekends

Able to lift and move up to 40 lbs

Works well in a complex, multi-platform, multi-vendor, multi-protocol & LAN/WAN environment

Experience

0 - 3 years of experience providing technical support on a Helpdesk

0 - 2 years of experience troubleshooting Windows 7 and Windows 10

Experience with server 2012 & 2016 in an Active Directory environment (preferred)

Experience with MS Office and Outlook (2016) (preferred)

Working Relationships

Work under the immediate guidance of the Technical Support Supervisor. Primary job functions may require exercising independent judgment.

Internal:

Communications with end users and other IS Department Staff

External:

Occasional contact with vendors for troubleshooting purposes

Interested candidates please send resume in Word format to Please reference job code 75160 when responding to this ad.

GDH Consulting, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.

Vacancy expired!

ID	#12089563
State	Oklahoma
City	Oklahoma city
Job type	Permanent
Salary	USD TBD TBD
Source	GDH
Showed	2021-04-10
Date	2021-04-10
Deadline	2021-06-09
Category	Et cetera
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Job Details

Technical Support Analyst

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