Vacancy expired!
- Provide 1st level end user phone support.
- Utilize Remedy ITSM to create tickets that accurately document all situations.
- Install pertinent software for teleworking.
- Make changes and repair computer hardware.
- Help users properly setup of system software.
- Perform the removal and reset of system software as well as recover deleted files.
- Investigate driver issues for devices not functioning properly.
- Keep system updated by patching system and system software to the newest version.
- Mentor new employees and ensure that they maintain a high standard of work.
- Manage Help Desk tickets in a timely manner.
- Escalate issues to the next Tier when needed.
- Follow-up with customers to ensure issues are resolved.
- 2+ years of experience working in a Help Desk environment.
- Problem solving skills and the ability to work effectively as a team player.
- Experience working with ticketing systems (i.e., Remedy).
- Good interpersonal and communication skills (verbal and written).
- Ability to complete assigned tasks with minimal supervision.
- Multitasking, organizational and customer service skills.
- Must have an 8570 certification (Security+ CE, CCNA Security, CySA+ , GICSP, GSEC, CND, and SSCP).
- Requires a DoD Secret security clearance but allows an open active investigation to start.
Vacancy expired!