Vacancy expired!
- Under general supervision, complete client projects by performing tasks as requested by Project Management, System Infrastructure Project Specialists, clients, and vendors.
- Provide hardware, software, and network support to clients by implementing risk mitigation of downtime, retaining/improving security, and striving to reduce the client's need to contact support for troubleshooting.
- Create or update documentation on new / modified processes for client projects.
- Act as the initial contact for clients that need technical support related to new client projects.
- Assist technicians with technical problems they encounter.
- Respond and work tickets assigned as appropriate, answer calls related to projects, and create new or updated existing tickets.
- Clearly communicate technical solutions in a user-friendly, professional manner, both verbally and written.
- Follow defined procedures and policies to resolve tasks and document changes.
- Escalate or involve senior technicians on more sensitive or complex problems.
- Perform related work as required.
- Intermediate understanding of desktop operating systems, various software applications, and PC/Server/Network hardware.
- Intermediate understanding of principles and theories of network systems and management.
- Intermediate understanding of electrical safety procedures.
- At least two years of technical work experience or equivalent education
- At least two relevant technical certifications (e.g., A+. Network+. Security+)
- Associate's (or higher) degree in computer science-related field.
- Three or more years of technical work experience.
- Three or more relevant certifications (e.g., A+, Network+, Security+)
Vacancy expired!