Job Searchi - jobSearchi.com

Job Details

ID #45716301
State Oklahoma
City Oklahoma city
Job type Permanent
Salary USD Depends on Experience Depends on Experience
Source Summit Technologies
Showed 2022-09-15
Date 2022-09-14
Deadline 2022-11-12
Category Software/QA/DBA/etc
Create resume

Tier 2 Help Desk Specialists

Oklahoma, Oklahoma city, 73101 Oklahoma city USA

Vacancy expired!

Summit Technologies, Inc. has available positions for

Tier 2 Help Desk Specialists in Oklahoma City, OK. In this position, you will work directly with end users to troubleshoot and identify root causes of IT hardware and software issues using collaboration tools and training. This is a full-time on-site position which requires an active DoD Secret security clearance.

Duties and Responsibilities:
  • Provide 2nd level end user phone and field service support.
  • Meet end users face to face and virtually to actively gather and evaluate information.
  • Handle inbound phone calls and physically fix issues brought to our attention by end users.
  • Responsibilities include installation of software, diagnosing issues, or routing users to the correct area for their needs.
  • Perform removal and reset of system software and recovery of deleted files.
  • Guide users through proper setup of system software.
  • Perform the installation of pertinent software for teleworking purposes.
  • Investigate driver issues for devices not functioning properly.
  • Utilize Remedy ITSM to create tickets that accurately document all situations.
  • Guide authorized users to classified areas after ensuring they have proper access.
  • Record detailed notes to ensure that all issues are well documented.
  • Provide system updates, patch system and system software to the newest versions.
  • Ensure that systems conform to proper Standard Desktop Configurations (SDC).
  • Mentor, direct, and teach Tier 1 Help Desk Technicians about customer relations, hardware and software disciplines.
  • Follow-up with customers to ensure issues are resolved.

Skills and Experience Requirements:
  • More than 4 years of experience working in a Help Desk environment.
  • Problem solving skills and the ability to work effectively as a team player.
  • Experience with ticketing systems (i.e., Remedy).
  • Good interpersonal and communication skills (verbal and written).
  • Ability to complete assigned tasks with minimal supervision.
  • Multitasking, organizational and customer service skills.

Certifications:
  • Must have an 8570 certification (Security+ CE, CCNA Security, CySA+ , GICSP, GSEC, CND, or SSCP).

Clearance Requirement:
  • Requires a DoD Secret clearance but allows an open active investigation to start.

Location: Tinker AFB, OK

Compensation: There will be competitive salary offer.

Benefits: Summit Technologies offers a variety of benefits, including, medical, dental, short- and long-term disability insurances; 401(k) retirement plan, paid holidays, and time off.Summit Technologies Inc. appreciates your interest. We will contact the best matching prospects and will consider you for future opportunities. We will not submit your resume without your prior knowledge and consent. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.

Vacancy expired!

Subscribe Report job