Vacancy expired!
Experienced Customer Service Representative
compensation: TBD
employment type: full-time
Experienced Customer Service Representative
compensation: TBD
employment type: full-time
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Skills
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Ability to handle a high volume of calls
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication skills
Ability to multi-task, prioritize, and manage time effectively
Perform in a fast paced environment
Previous experience in waste preferred
Pay based on experience
Flexible schedule
Job Type: Full-time
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers
Vacancy expired!