Associate, IT Help Desk job vacancy

Vacancy expired!

Job Description:

Description - External As a Technical Support Engineer, you will be responsible for supporting installations of Protection Server's for Fortune 1000 Enterprise IT Departments. This is a work from home position, all equipment will be provided. The consultant will answer tickets submitted by the organization regarding issues with Linux/UNIX/Solaris. The ideal candidate will have experience with these systems as well as Send mail, SSH, CVS, MySQL and Perl. Responsibilities : Meet internal and client metrics, in the areas of SLA, tickets closed per month, Customer and Sales Rep Satisfaction, and other metrics as defined. Follow Customer issues through the Ticketing system until resolution, even during escalation to Level 2 or 3 Provide Information to the customers Sales Rep when needed. Provide Timely, Effective and Correct Solutions / Information to customers. To be able to work on more than one ticket at once, while not losing effectiveness

Qualifications:

Qualifications - External Our most successful candidates will have: Passion for customer service and the ability to empathize with concerned customers Ability to do what is necessary to resolve customer issues Demonstrated ability to research and resolve problems using a variety of resources and tools Provide timely, effective and correct solutions and information to customers. To be able to work on more than one ticket at once, while not losing effectiveness Meet internal and client metrics, in the areas of SLA, tickets closed per month, Customer and Sales Rep Satisfaction, and other metrics as defined. Flexibility in our 24/7 work environment. Proficient and accurate computer typing skills. Effective Written and Verbal Communication Skills. Strong verbal and written communication skills

EQUIPMENT PROVIDED.

#SP

Vacancy expired!

ID	#39745457
State	Oklahoma
City	Tulsa
Job type	Full Time
Salary	USD TBD TBD
Source	Sutherland
Showed	2022-04-28
Date	2022-04-26
Deadline	2022-06-25
Category	Et cetera
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Job Details

Associate, IT Help Desk

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