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Job Description
CcaaS Platform Solutions Consultant Remote ( USA) 6 month Contact to hire $42.00 to $52.00 Salary expectation $85k to $105kJob Description The Solutions Consultant is responsible for managing all aspects of a customer's implementation onto a Contact Center as a Service ( "CCaaS) cloud platform. This individual will work closely with the client to determine customer contact center processes and technical requirements and will then configure the CCaaS (cloud) platform on behalf of the customer and Platform partner. The Solutions Consultant must have NICE CXone experience in project implementation, and be able to deliver project on time with in budget and scope.Required Skills- 3 to 5 years of experience in contact center operations or technology or process management with NICE CXone
- Experience implementing or integrating with CRMs (Salesforce, MS Dynamics and other) and/or Contact Center Solutions
- Must have contact center operational experience including knowledge of KPIs,
- Strong technical ability to identify process and technical solutions dynamically to unexpected situations
- Self-Starter
- The Ability to solve multiple, complex issues and work multiple projects.
- Contact Center network, ACD/IVR, dialer, workforce management, software or other solution operations or technical experience
- Implementation experience with cloud-based unified communications platforms or contact centers
- Client management experience
Vacancy expired!