Job Details

ID #46127540
State Oklahoma
City Tulsa
Job type Permanent
Salary USD TBD TBD
Source ConsultNet, LLC
Showed 2022-10-01
Date 2022-09-30
Deadline 2022-11-28
Category Et cetera
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CcaaS Solutions Consultant

Oklahoma, Tulsa, 74101 Tulsa USA

Vacancy expired!

Job Description

CcaaS Platform Solutions Consultant Remote ( USA) 6 month Contact to hire $42.00 to $52.00 Salary expectation $85k to $105k

Job Description The Solutions Consultant is responsible for managing all aspects of a customer's implementation onto a Contact Center as a Service ( "CCaaS) cloud platform. This individual will work closely with the client to determine customer contact center processes and technical requirements and will then configure the CCaaS (cloud) platform on behalf of the customer and Platform partner. The Solutions Consultant must have NICE CXone experience in project implementation, and be able to deliver project on time with in budget and scope.

Required Skills
  • 3 to 5 years of experience in contact center operations or technology or process management with NICE CXone
  • Experience implementing or integrating with CRMs (Salesforce, MS Dynamics and other) and/or Contact Center Solutions
  • Must have contact center operational experience including knowledge of KPIs,
  • Strong technical ability to identify process and technical solutions dynamically to unexpected situations
  • Self-Starter
  • The Ability to solve multiple, complex issues and work multiple projects.
Bonus/Soft Skills
  • Contact Center network, ACD/IVR, dialer, workforce management, software or other solution operations or technical experience
  • Implementation experience with cloud-based unified communications platforms or contact centers
  • Client management experience

Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results. In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at - www.consultnet.com

Vacancy expired!

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