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As a Customer Service Agent at SIXT, you will be the face of our brand, providing world-class service to our customers while ensuring a seamless rental experience. You will play a key role in creating a positive first impression and delivering premium mobility solutions tailored to each customer’s needs.YOUR ROLE AT SIXT You will respond to all inbound contacts within established service levels, ensuring a premium customer experienceYou will assist customers in selecting the ideal vehicle for their rental needs while recommending SIXT products that enhance and add value to their overall rental experienceYou will utilize active listening, sound judgment, and effective de-escalation techniques to resolve customer complaints, concerns, or billing issues efficientlyYou will partner with global departments to address customer requests and deliver the most effective solutionsYou will offer guidance and support to customers on billing inquiries, service complaints, and general assistance needsYou will consistently meet or exceed performance and quality standards in customer interactionsYOUR SKILLS MATTER           You will need a High School diploma or equivalent required; Associate degree preferred
          You will need to have 2-3 years of customer service experience, focusing on problem resolution and de-escalation
          You will need strong verbal and written communication skills with a professional demeanor
          You will need the ability to handle high call volumes while maintaining quality service
          You will have excellent organizational, multitasking, and time management skills
          You will need to be proficient in Microsoft Office applications, CRM tools, and general computer navigationWHAT WE OFFERComprehensive Health & Insurance Access healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement planPaid Time Off & Sick Leave Benefit from PTO, sick leave, and a healthy work-life balanceBonus Plan Participate in a bonus plan based on your positionWork Equipment Receive a laptop, and possibly a phone, depending on your roleExclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
Vacancy expired!