Vacancy expired!
• Having 8 to 10 years of experience in Oracle Cloud CPQ(Big Machines)• Provide L2 & L3 support• Support Application configuration & setup • Experienced in environment support, Technical trouble shooting, ticket management, incident management, problem management with respect to Oracle Cloud CPQ. • Efficient in SLA Management, Service Delivery Management, continuous improvement and automation initiatives • Should have experience in SR management and interactions with OEM • Sound knowledge of upgrading CPQ applications, applying patches • Working knowledge integrations involving Oracle ERP & other applications. • Knowledge of middleware / SoA / OIC will be plus • Deploy new/revised price lists • Deploy new/revised quote templates • Deploy new UI templates • L4 support (triage with Oracle for SRs and patches related to bug fixes) • Key User/Super User training • Support Unit/ System/ Integration testing Provide Support during UAT & OAT• Strong communication and Client Facing interpersonal skill • Should be capable of independently leading support engagements • Should be flexible to handle pressure based on Project Requirement
Vacancy expired!