Technical Customer Service Representatives

As a Technical Support Specialist, you will:Troubleshoot and resolve issues related to network coverage, device software/hardware, mobile broadband, and device setup/useProvide clear, respectful, and solution-focused customer supportFile and track technical trouble tickets in collaboration with internal teamsMeet or exceed department quality and productivity standardsStay up to date on systems, tools, and processes through ongoing trainingSupport teammates by sharing knowledge and assisting with technical questions