ACH Enrollment Specialist

Nvoicepay's state-of-the-art technology is boldly changing payments by providing a straightforward, flexible interface that automates payment optimization - which saves our client money and valuable resources. Our growing business offers our team exciting challenges and opportunities to develop, collaborate and create daily. We hire team players who want to be part of something exceptional and are looking to focus on the customer and innovative solutions.

• Responsible for accurate and timely ACH enrollment and updates for customers and vendors
• Strict adherence to account security protocol for banking details
• Account validation and verification processes include data entry of new vendor enrollment, ACH updates, company name changes, address changes, remittance updates, and validation software
• Professional and clear communication with customers and vendors throughout the process which includes communication by email and phone calls
• Utilize database management tools to locate specific information; filtering for customers or vendors, searching for payment IDs, or check numbers
• Maintain department BI validation goals of less than 1% error rate
• Meticulous attention to detail while working with account numbers
• Meets strict adherence to team processes, compliance procedures, and service level objectives
• Proactively identify ways to improve systems to further automate processes and reduce resolution time
• Maintain customer and supplier confidentiality
• Perform miscellaneous projects and duties as assigned

• Higher education in business, accounting, or equivalent experience preferred
• Minimum of three years of customer support experience (with payments preferred)
• Intermediate computer skills, and intermediate level of experience with Microsoft Word, Excel, and Outlook required. Knowledge of CRM or ticketing software preferred

• Data Entry and Verification - Ability to accurately record, verify, audit, and follow-up on data within specified time frames. Ability to arrange actions within rules and procedures. All work is done with an extreme focus on detail and is consistently checked thoroughly.
• Critical Thinking and Persuasion- Using logic and reasoning to recognize details of situations, identify solutions, conclusions, or approaches to problems. Persuading others to change their minds or behavior or to try new approaches. The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Active Listening and Speaking- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Verbally communicating with others to convey information and procedures effectively in a concise but detailed format.
• Administrative - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records in a database, and other office procedures and terminology.
• Time and Task Management - Managing one's own time and the time of others.
• Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others and maintaining them over time.
• Technology- Knowledge of computer hardware and software, including applications and data driven tools. Ability to learn Nvoicepay's systems and software. Use of database products, CRM software (Salesforce), ticketing software (Zendesk), fax and phone systems.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Understanding written sentences and paragraphs. Ability to speak clearly so others can understand you.
• Service Orientation and Social Perceptiveness- Actively looking for ways to help people while being aware of others' reactions and understanding why they react as they do.
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• People and Inclusion - Always striving to drive our business forward by positive and direct communication, collaboration, respect, acceptance, and professionalism. Understanding how to give and receive feedback, manage conflict positively and work productively with others to solve problems.

• Job is focused on a specific area of business with established practices and procedures. Must work with operational timeframes and be flexible to changing priorities.
• Decisions are made within specific operational guidelines. Decisions and services affect departments, payments, and customers or vendors.
• Work is checked and supervised regularly.
• Job has no supervisory responsibility.
• Contact is made both inside and outside the organization. Internal contacts include the Payment Processing and Payment Support teams, leads, and managers. External contacts are mainly suppliers (or customers).
• Position requires regular contact with others - in meetings, by phone, or by email. Interactions focus on problem-solving, customer service, and information exchange. Interactions are initiated by both phone or email and focus on inbound/outbound contact. Headsets are used regularly for phone work.
• Information exchange will include confidential or sensitive information. Accuracy is a primary objective of this position.
• Normal office working conditions. Work requires regular sitting/standing at a desk, working with a computer and a telephone. The job may require hours that exceed 8 hours per day and 40 hours per week during peak periods.

• $2.8B Annual Revenue

• 800,000 Directly Served Business Clients

• 9,700+ Employees

• Forbes Global Growth Champion - FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista

• Forbes World's Most Innovative Companies - FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!

• Fortune 1000 Company - FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872

• S&P 500 - In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks

• Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.

• Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.

• "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.

• Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;

• Empowering our people to share their experiences and ideas through open forums and individual conversations; and

• Valuing each person's unique perspectives and individual contributions.

• Innovation: Figure out a better way
• Execution: Get it done quickly
• Integrity: Do the right thing
• People: We make the difference
• Collaboration: Accomplish more together