Job Details

ID #2306713
State Oregon
City Bend
Full-time
Salary USD TBD TBD
Source Oregon
Showed 2019-05-21
Date 2019-05-16
Deadline 2019-07-15
Category Food/beverage/hospitality
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Front Desk Agent (DoubleTree By Hilton Bend, OR)

Oregon, Bend 00000 Bend USA

Vacancy expired!

DoubleTree by Hilton Bend, is a proud member of the Hilton Worldwide portfolio. We share the vision of "filling the earth with the light and warmth of hospitality." The DoubleTree by Hilton Bend, is a full service hotel that creates a unique and exceptional experience for all hotel guests, and Bend community by living the DoubleTree CARE values. Our CARE culture brings awareness to brand loyalty and inspires our team members to deliver the special comforts and acts of kindness that bring humanity back to the hospitality experience.

SUMMARY/PURPOSE

The Front Office Agent is responsible for operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay.

DUTIES & FUNCTIONS

Greet, check-in and checkout guests approaching the Front Desk in a friendly efficient and courteous manner and in accordance with company, hotel and brand standards.

Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.

Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.

Build rapport with rewards members, distinguished visitors; escort guests to rooms, encourage feedback throughout their stay.

Identify, solicit and sign up potential reward members.

Maintain and market promotions and guest programs.

Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

GENERAL REQUIREMENTS

Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.

Maintain a warm and friendly demeanor at all times.

Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. We offer competitive wage rates and benefits. Benefits include health, dental, vision, prescription & life insurance, 401k plan with company match, ST Disability, Paid Time Off, and opportunities for career advancement in our growing company.

Hilton & Aimbridge (Owner Company) Employee travel discount program

Please email or bring resume by the front desk to apply.

Vacancy expired!

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