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High Desert Museum Organization Description
The High Desert Museum is a non-profit organization focused on the biotic and cultural elements of the High Desert region of the Western United States. Located near Bend, Oregon, on the edge of the beautiful Deschutes National Forest, the Museum melds the natural history of diverse habitat types with human history of the environment into a unique blend of indoor and outdoor exhibits, living history and both living and historical collections.
Job Summary On-Call Event Support
The On-Call Event Implementation Support team members are critical in assisting with both internal and external Museum events. Event Support team members assist in the operation of various sizes and types of events at the Museum. Job duties include, but are not limited to: setting up and/or tearing down beverage service, décor, linens, catering, etc.; operating beverage bar including processing credit card and cash transactions; cleanup of catering dishes and cookware; enforcing Museum rules as pertains to food and beverages in exhibits, noise levels, and behaviors that may negatively impact Museum collections, exhibits, or animals; provide any reasonable assistance to Museum staff and visitors as requested by Event Lead.
Required Qualifications
Be 18 years or older
Have current Food Handlers Permit and OLCC Server's Permit
Ability to work extended hours; primarily evenings and weekends (typical report time for evening events is 3:30-5:30 p.m., depending on event and closing time of museum)
Desire to provide the highest level of customer service
History of regular and reliable work attendance
Have strong interpersonal and verbal communication skills
Work well in a dynamic, fast-paced environment that requires a high degree of multi-tasking with minimal supervision
Ability to stand for extended periods; and to bend, reach, kneel and squat as part of regular job activities
Ability to frequently lift and carry up to 50 lbs.
Preferred Qualifications
Prior experience working in a fast-paced, customer-service oriented position
Bartending experience
Responsibilities and Tasks
1. Follow Event instructions provided by Event Manager/Lead as pertains to details, timeframe and general expectations for the day/evening
2. Prep Event through collection of linens, décor, bar needs, etc. per Event Plan, including transporting items to locations around Museum
3. Prepare space(s) for Event; chairs, linens, A/V, dishes, silverware, etc.
4. Ensure Museum and layout is set-up on time and according to Event plan
5. Ensure guests are greeted upon arrival. Be responsive, flexible and solution-oriented to all guest requests.
6. Retain knowledge of event aspects. I.e. menu, product descriptions and prices
7. Must have complete knowledge and understanding of health department regulations and liquor laws
8. Uphold the standards, expectations, and service quality for all events as set forth by Museum
9. Accommodate any needs for reasonable special requests. Check in with Lead if needed
10. Handle client/guest complaints and problems in a professional manner to ensure a successful outcome and relay to Event Lead
11. Assist with opening and closing duties, as well as complete side duties, cleanup and any other tasks as requested by Lead
12. Ensure everything is broken down and put away correctly before leaving for the night
Vacancy expired!