Client Service Manager

Company Info: VCA Inc. owns, operates, and manages the largest network of freestanding veterinary hospitals and veterinary clinical reference laboratories in North America, with over 900 hospitals located in the U.S. states and Canada, and more than 55 clinical laboratories. VCA is also a leading supplier of diagnostic imaging equipment to the veterinary industry, as well as operating a franchisor of premier dog daycare facilities.If you are a current employee, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site:https://www.myworkday.com/vca/d/inst/1$9925/9925$56456.htmldWant to be part of something big? Looking for a change?Join VCA Animal Hospitals- where your pet's health is our top priority and excellent service is our goal!If you are motivated and looking for a career, not just a job, we offer great opportunities!VCA Animal Hospitals, a leader in pet health care nationwide, is seeking a talented Client Service Manager to lead the Client Service Representative and Doctor’s Assistant teams at VCA Northwest Veterinary Specialists and Emergency (NWVS), located in Clackamas, OR.The ideal Client Service Manager candidate will strongly exhibit an unwavering passion for, and the ability to consistently demonstrate excellence in, world-class service techniques and people leadership; possessing an ability to recognize, harness and develop individual talents from within, fostering a culture of ownership, trust, respect, enthusiasm and pride to be part of VCA and the VCA NWVS.In addition to these qualities, the ideal candidate will have demonstrated experience in Financial Management, Records Management, Office Management, Meeting and Events Planning and Team Development. The ideal candidate strongly demonstrates the ability to take initiative; developing self into this role by being a self-starter and utilizing necessary skills to determine direction of, and the means in which to lead, our team and the experience our clients receive, to new heights.Under policy direction from the Hospital Administrator, Assistant Hospital Manager and Medical Director, as well as regional leadership, the Client Service Manager's duties include managing daily staffing/scheduling, professional development and training, performance recognition and accountability, mentorship and guidance, all to further our passion for delivering excellence in the service our clients receive. The Client Service Manager is responsible for ensuring that all details concerning the efficient flow of processes, services and offerings that benefit our clients are maintained on an ongoing basis to meet the expectations of clients and hospital employees alike, performing administrative and hands-on activities in order to do so.In addition, the Client Service Manager will be responsible for discretionary activities that serve to support effective business operations. Demonstrated skills in both verbal and written communications are a must.VCA offers a competitive salary and a comprehensive benefits package, including: medical/dental/vision and paid vacation (for full-time employee), 401k, Continuing Education (CE) opportunities, generous pet care discounts- and more!Because we are continuously focused on the needs of our patients and clients, we cannot accept correspondence in person at the veterinary hospital.Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).VCA began in 1986 as a privately owned company with one animal hospital. Today, we are the largest family of animal care providers nationwide. Despite unprecedented growth, VCA has never abandoned its devotion to compassionate, comprehensive pet care. Take a look at our open positions throughout the U.S. and Canada! We’re always looking for top notch talent to join the VCA family!