Job Details

ID #22863508
State Oregon
City Eugene
Full-time
Salary USD TBD TBD
Source CTG
Showed 2021-11-16
Date 2021-11-16
Deadline 2022-01-15
Category Et cetera
Create resume

Service Desk Delivery Manager

Oregon, Eugene, 97401 Eugene USA

Vacancy expired!

Service Desk Delivery ManagerUnited StatesNewManagement12 hours agoPost Date21204768Requisition #Apply for JobShare this JobSign Up for Job AlertsCTG is looking to hire aService Desk Delivery Managerinternally. This position offers excellent medical benefits, paid time off and so much more! The Service Desk Delivery Manager will be responsible for the delivery of a specific solution or a specific set of services as designated by the Delivery Director. The Service Desk Delivery Manager will contribute to the acquisition and assignment of resources to deliver high-quality outcomes within their assigned area. In addition, the Service Desk Delivery Manager will develop intellectual capital that aligns with market opportunity and CTG growth strategies. This person may also provide direct services or solutions to CTG customers and be responsible for oversight and overall quality of designated solutions.ResponsibilitiesCompany – Driving Business and Generating RevenueDevelops and manages client relationships to encourage client retention and generation of new business

Leads initiatives and activities that improve CTG visibility and image in the market place

Provide subject matter advice in the development of practice and company service capabilities

Acts as a key contact point for multiple clients and multiple engagements

Remains current with the activities of relevant industry professional organizations

Develops CTG capabilities, thought leadership, and intellectual property

Demonstrates sound economic management for a specific solution, or a specific set of services

Responsible for $1-15M of revenue

Manage a budget of $500K-$10M

Customer - Improve Client Satisfaction, Protect and Grow the BaseMaintains relationships with top practitioners in their field

Understands the competitive market and CTGs basis of competition

Is recognized as a problem solver to sustain CTG successful presence at a client site

Makes efforts to maintain favorable client satisfaction scores (CQA/EQA) scores for a specific solution or set of services as assigned; makes efforts to establish client references

Colleague – People DeveloperManages 100-150 resources

Proactively manages own staffing and career to develop self and support CTG goals

Leads by example, proving a role model for team members

Works with team members to support professional development and goal setting

Regularly reviews progress with team members towards professional development and goals.

Provides coaching and mentoring as appropriate, and completes annual appraisals for those assigned.

Contribute to the acquisition and assignment of resources to deliver high-quality outcomes within their assigned area

Effectively support the career development of CTG associates through mentoring, coaching, and direct management; ensures goal setting is established and monitored; completes formal performance appraisals for those associates assigned

Complies with CTG processes and methodologies and assures assigned staff achieve compliance

Develops and delivers learning, while promoting a learning environment within the team

Actively manages bench time for team members in Solution area on projects which add value to the practice line and CTG

CareerMakes valuable use of unassigned time if applicable to support business development and to further professional development

Demonstrates effective networking within CTG and effective use of CTG leadership for the benefit of the engagement team and client

Participates in regional and local associations relevant to CTG services

Participates in the development of thought leadership

Develops skills and knowledge in new solutions

QualificationsBachelor’s degree or higher, or commensurate work experience

Minimum 5 years of IT consulting experience leading large and complex projects

Minimum 3 year demonstrating success in business development activity and service / solution development

Experience in leading and mentoring teams

Proficient in IT business development; demonstrated ability to negotiate/interact with client executives

Competence in profitably leading large, concurrent consulting engagements

Competence in developing and managing to a strategic and financial plan

Strong verbal and written skills

To be considered for this role, please apply directly or send an updated resume to theresa.greco@ctg.com. CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.Additional Information Education Level: Bachelor's Degree (±16 years)

Work Remote: Yes

Travel: Yes, 25 % of the Time

Vacancy expired!

Subscribe Report job