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Receptionist
McCollum Auto Body is a second-generation family owned and operated business serving the Pacific Northwest for over 39 years. We are committed to providing our customers with unparalleled customer service and top-quality repairs. We believe in growing, promoting, and offering continuous opportunities to develop personally and professionally. As we grow, we are seeking a full-time Receptionist based in our Eugene location.
The Receptionist will be responsible for handling the front office and administrative duties, working directly with customers and coordinating with auto shop personnel. Our ideal Receptionist will enjoy interacting with customers, respond in a positive and professional manner, thrive in busy environment, and help out wherever needed.
Responsibilities:
Greet customers that come into the office, answer incoming phone calls, manage voicemail, take messages, and direct customers to appropriate personnel
Determine customer needs, handle requests, and answer questions
Schedule vehicle for repairs and/or service
Update and maintain appointment schedule; create daily appointment list for the next day for the Team Coordinators
Prepare paperwork for customers/vehicles arriving, verify insurance, plan/process initial payments, assign loaner car, if needed
Contact customers the day before scheduled appointments to confirm appointment, drop-off time, and loaner car if needed
Check in customers and complete all paperwork including authorizations, insurance, and loaner car, if needed
Check out and check in loaner cars for customers, track loaner cars and report any maintenance issues
Check out customers/vehicles and complete all paperwork, collect payments, and issue receipts
Scheduling appointments
Post payments from customers, insurance companies
Assist with other clerical duties such as copying, scanning, and filing
Receive, sort, and forward incoming mail
Maintain tidy office environment and order and stock office supplies
Other tasks and projects, as assigned
Requirements:
Minimum of 3-5+ years of related work experience
Experience with CCC and industry software is a plus
Must have exceptional interpersonal and excellent written and oral communication skills
Friendly, customer service oriented with great attention to detail
Demonstrated ability to organize and manage multiple priorities in a fast-paced environment
Strong technical proficiency required, including Microsoft Office products (Outlook, Word, and Excel) in a dynamic environment
Quickly adapt and respond to industry changes as well as internal initiatives
For immediate consideration, please drop off your resume at our office: 4110 West 11th Eugene, OR. 97402
McCollum Auto Body is an Equal Employment Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or veteran status.
Vacancy expired!