Vacancy expired!
We are part of the USD 21 billion Mahindra Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, after-market, and information technology and vacation ownership. Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.9 billion company with 121,840+ professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is the highest ranked Non-U.S. company in the Forbes Global Digital 100 list (2018) and in the Forbes Fab 50 companies in Asia (2018).
Role: Desktop Support EngineerLocation: Hillsboro, ORDuration: Full TimeRoles and Responsibilities: As a part of one of our clients who are global leaders in materials engineering solutions you will impact a range of customer, operational, project or service activities within your own team and other related teams. Skills:- Install hardware and peripheral components like disk drives, printers, keyboards and monitors.
- Load software packages such as networking components, operating systems and office applications.
- Customize and adapt current programs to satisfy Applied users’ needs.
- Coordinate with network services and information systems groups.
- Update on status to manager and users through voice mail, email and in-person communication.
- Connect users to networks and train on facilities and applications.
- Install, repair and conduct preventive maintenance of personal computer by providing technical support.
- Troubleshoot software and hardware failures and determine network problems.
- Diagnose and resolve incidents using documented procedures to perform responsibilities.
- Workaround if incident cannot be resolved.
- Configure PCs and laptops, problem ticket resolutions and track problems using Remedy system.
- Integrate and test activities by migrating applications from development to operational environment.
- Troubleshoot through phone hardware and software and engage technical resources to resolve.
- Determine and research user questions and isolate and resolve information systems problems.
- Receive and prioritize issues and forwards using escalation procedures
Vacancy expired!