Vacancy expired!
The Customer Service Representative has the energy to navigate the most challenging moments with ease and confidence while helping customers with projects of various sizes. Ranging from decals to car wraps - Outdoor signage to event displays. You know how to deliver WOW moments. You are a master of relationships - customer relationships and relationships within all teams at The Sign Dude. Your passion is the pursuit of solutions to prevent recurring customer service issues.
ESSENTIAL DUTIES & RESPONSIBILITIES
Deliver high-quality customer experiences consistently using a wide variety of methods (phone, email, text, in-person)
Provide effective problem-solving skills to find solutions for customers
Develop proficiency in The Sign Dude business and become an expert in our product offerings
Consult with customers to ensure orders are print-ready: art fidelity, color perfect and carefully handled
Deliver thorough, accurate and efficient communication on all The Sign Dude products and processes with customers
Provide input to streamline the customer experience through continuous improvement initiatives and workflow improvements
EDUCATION AND FORMAL TRAINING
Bachelors degree in Business, Communication, Marketing, Psychology or related discipline preferred
Minimum of 3 years of related work-related experience in a similar role handling direct customer relationships in a sales or service capacity.
Print or marketing experiance prefered.
KNOWLEDGE, SKILLS, AND ABILITY
Superb attention to customer service
Knowledge and proficiency with Adobe Illustrator, Photoshop, Google Docs
Entrepreneurial and self-motivated
Critical thinking, especially problem-solving with data-driven approaches
Ability to maintain a close eye on weekly, monthly, quarterly productivity metrics and to adjust focus as needed to meet goals
Interest and ability to grow professionally with support from The Sign Dude
Experience with value delivery to customers and effectively solving problems quickly and effectively
Ability to embrace and follow our 8 Core Values of Delivering WOW.
Ability to adapt to the urgency of the clients project, and work quickly when needed.
Unwavering sense of ownership to followthrough with clients projects.
Highly organized with a focus on execution
Adaptability to work under pressure, sometimes with competing deadlines and schedules
Vacancy expired!