Vacancy expired!
Premier oceanfront location needs more star employees! We are looking for people who value quality co-workers and are hardworking and dependable. We have a solid training program to put you on the road to success! We have outstanding benefits for qualifying full-time employees – extremely affordable medical with vision and dental insurance available, flexible spending account (allows pre-tax contributions to an account which can be used to pay medical and dependent care expenses), paid vacations, employee stock ownership plan (ESOP) and we have a 401k plan with matching contributions.
Don't have experience, but the hospitality business sounds interesting? Come and talk to us! We will train people who demonstrate they have the hospitality spirit. Our Reservation Agent & Front Desk Agent positions do require availability for all shifts including weekends and holidays.
Pick up application/submit resume to Hallmark Resort, 1400 S Hemlock, Cannon Beach or e-mail your resume. Include position applying for; or regular mail to PO Box 547, Cannon Beach OR 97110. Please note, we are only considering individuals who are currently within a reasonable commuting distance.
Hallmark Inns & Resorts, Inc.
Job Title: Front Desk Agent
Summary: A Hospitality Agent is stationed at the front desk and greets and assists Guests (customers of the hotel) during their stay. Communicates hotel amenities to potential Guests, takes reservations, answers telephone and is responsible for cash receipts an account of such receipts during the shift assigned. Performs duties, if assigned to shift.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
1. Provide courteous Guest service and respond promptly to Guest’s requests, questions or complaints.
2. Review front desk log book and follow up on any special problems. Guest request/complaints, group bookings, V.I.P. arrivals, and other special instructions from previous shift(s). Make applicable entries in the log on each shift.
3. Review and maintain the “room rack” to correspond with stayovers, checkouts and arrivals for the day. Be alert of changes/errors from previous shift(s) and maintain communication with the Housekeeping & Maintenance Department regarding the status of rooms.
4. Ensure that Guest payments are handled correctly, maintaining individual cashier accountability once you have accepted responsibility of the cash drawer. Utilize proper shift change methods, ensuring that you have balanced all account (payments, miscellaneous accounts, voids and adjustments, etc.) Declare cash over/shorts, where applicable, Ensure that cash drawer contains adequate change for the next shift. Do not leave until the next person has counted cash and accepted responsibility for the drawer and extra change bank (where applicable).
5. Answer the switchboard within three (3) and not more than five (5) rings, using proper terminology, good telephone techniques, and a warm, friendly tone. Maintain familiarity with local attractions and services; help answer questions for your callers. Take legible, complete, and concise messages for Guests and supervisor(s), ensuring that appropriate message lights have been activated. Post wake-up calls immediately upon receipt of Guest’s request.
6. Provide courteous reservation service to Guests, utilizing the correct forms and methods. Be informed of any restrictions, rate increases or other changes as instructed by management. Know and quote a range of rates, per the properties rate schedule, using techniques to maximize sales.
7. Perform check in and check out functions utilizing proper Hallmark procedures. Use up-selling techniques at check in and checkout when making future reservations. Note special requests on reservations and communicate any problems with those requests at check in. Quote the rate and ensure that the Guest understands room type/location.
8. Handle Guest complaints in a courteous, encouraging manner. Refer to your supervisor unresolved complaints. Be familiar with the Hallmark Guest Accident/Incident Report, in the event that you must fill one out in the absence of your supervisor.
9. Perform “bucket checks” and ensure that either credit card authorization or other form of payment has been received for each room. Scrutinize miscellaneous paperwork for accuracy, completeness, and legibility.
10. Know and comply with all safety/security regulations and procedures. Understand our responsibility at the property, both when the supervisor(s) are on or off property, particularly in the event of an emergency. Know the hotel emergency evacuation plans and evacuation procedures. Remain alert for potential security threats. Know the layout of the property, including the location of fire pull stations, fire extinguishers, gas/electric /water shut-off valves.
Hallmark Inns & Resorts, Inc.
Job Title: Reservation Agent
Summary: Our Reservations agents are responsible for matching up callers with the perfect room to make a positive experience for our guests. Strong phone and computer skills are a must and you’ve got to like working with people. Communicates by telephone or face-to-face with clients who inquire about reserving guest rooms (individual guest rooms through multiple guest rooms), employing sales techniques to book the reservation(s).
Essential duties and responsibilities include the following. Other duties may be assigned.
1. Communicate daily, provide courteous Guest Services, and respond promptly to Guest’s requests, questions or complaints.
2. Review front desk log book and note/follow up on any special problems. Guest request/complaints, group bookings, V.I.P. arrivals, and other special instructions from previous shifts(s). Make applicable entries in the log on each shift.
3. Review and maintain the “room rack” regarding stay overs, check outs and arrivals for the day. Be alert for changes/errors from previous shift(s) and maintain communication with the Housekeeping Department regarding the status of rooms.
4. Ensure that Guest payments are handled correctly, maintaining individual cashier accountability once you have accepted responsibility for the cash drawer. Utilize proper shift change methods, ensuring that you have balanced all accounts (payments, miscellaneous accounts, voids and adjustments, etc.) Declare cash overages/shorts, where applicable. Ensure that cash drawer contains adequate change for the next shift. Do not leave until the next person has counted cash and accepted responsibility for the drawer and extra change bank (where applicable).
5. Answer the phone with in three rings and not more than five, using proper terminology, good telephone techniques, warm and friendly tone and consistently use the Signature Magic Formula sale techniques. Maintain familiarity with local attractions and services; the hotel’s amenities and layout; reservation/booking status and other policy and procedural items that will help answer questions for your callers. Take legible, complete and concise messages for Guests, supervisor(s) and manager(s). Post wake-up calls immediately upon receipt of Guests requests. Log all guest requests.
6. Understand and use the appropriate keys/accounts, utilizing vouchers, as applicable. Provide proper and concise documentation on the voucher, including your initials. Ensure that regular reports are run as applicable, to ensure proper guest information.
7. Provide courteous reservation services to Guests, utilizing the correct forms and methods. Know and quote a range of rates, pre the properties rate schedule, using techniques to maximize sales.
8. Perform check in and check out functions utilizing proper Hallmark procedures. Use up-selling techniques at check in and at check out when making future reservations. Note special requests on reservations and communicate any problems with those requests at check in. Quote the rate and ensure that the Guest understand room type/location.
9. Handle guest complaints in a courteous, encouraging manner. Refer to your supervisor unresolved complaints. Be familiar with the Hallmark Guest Accident/Incident Report, in the event that you must fill one out in the absence of your supervisor.
10. Perform “bucket checks” and ensure that either credit card authorization or other form of payment has been received for each room. Scrutinize miscellaneous paperwork for accuracy, completeness and legibility.
11. Know and comply with all safety/security regulations and procedures. Understand your responsibility at the property, both when the supervisor/manager(s) are on and off property, particularly in the event of an emergency. Know the hotel emergency and evacuation plans and procedures. Remain alert for potential security threats. Know the layout of the property, including the location of the fire pull stations, fire extinguishers, gas/electric/water shut-off valves.
Vacancy expired!