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We’re looking to add temporary full-time Coaches to our team! InsideTrack is passionate about student success. We partner with colleges and universities to improve enrollment, persistence, completion and career readiness. Our student support methodology uncovers first hand feedback about student goals and challenges. Through strategic guidance, staff training and student coaching, we help institutions turn this feedback into actionable insights that drive better student outcomes. As a non-profit organization, we offer partners access to a comprehensive range of student success solutions as well as the latest research and insights on student success. We’ve supported more than 2 million students since 2001 and currently serve over 4,000 programs.
Join us and the leading institutions, foundations and others working to bring the transformative power of education to all individuals.
What does this role entail?
The InsideTrack Temporary Full-Time Student Success Coach will work with prospective and/or enrolled students to ensure they are getting the most out of their education experience. Success & Enrollment Coaching focuses on successfully moving a student forward on their student journey. Through a combination of phone, email, text and messaging through our uCoach platform, coaches work to understand a student’s primary goals, and facilitate a conversation to advance that student towards those objectives.
We also anticipate that some coaching assignments will consist of COVID-19 related work, included below:
Emergency Coaching - Work with college students facing challenges due to COVID-19, assisting the students in finding resources. Escalated situations are handled by the existing InsideTrack Crisis Referral Support team.
Career Recovery Coaching - Assist students with career choices as individuals make decisions on returning to college and/or career paths, particularly related to COVID-19 job displacement or career change.
Additional information about our unique Temporary Full-Time Student Success InsideTrack Coach position!
InsideTrack will interview, hire and train qualified applicants to be InsideTrack Coaches, along with specific training for Emergency and Career Coaching
You will be classified as a temporary, full-time employee - this means that:
-You must be eligible for employment in the United States
-We will provide you with training, as well as a company laptop
-Your employment is at-will, meaning either you or the company can end the employment relationship, with or without cause or notice
-You’ll need to sign an Employee Confidential Information and Inventions Assignment Agreement upon hire, that essentially says you will not take company proprietary information to compete with InsideTrack (note: in the vast majority of cases, having your own coaching business does not violate this agreement. If you have questions, just ask)
-The rate of pay for this new temporary full-time coach position is $19.24/hour
-You will be eligible for benefits including medical, dental, vision, as well as paid vacation and sick time
-The Coach assignments are anticipated to last two to six months starting in July - these are full-time temporary positions and will require the incumbent to work a full-time work schedule of 40 hours per week
-Our Coaches can perform their work from home/remote or in our Portland, OR office
-Work hours will in many cases depend on the needs of the client university and their student population, but are typically Monday-Friday, between the hours of 7am-6pm PST
What does a typical day look like?
-By telephone, email, texting, mobile app and social media, build relationships to improve the student experience, increase engagement with coaching, and support partnership goals - including but not limited to student retention, enrollment conversion, or career outcomes.
-Build trusting relationships with a diverse student population by delivering personalized, constructive, engaging, motivating, and informative coaching sessions.
-Maintain accurate student information and required partnership qualitative insights in contact management systems.
-Actively and effectively value proposition the value of coaching.
-Use Consultative Sales to guide prospective students through the decision-making process.
-Connect client partner value propositions to prospects and students by sharing relevant insights and information.
-Coach prospects and students on developing a plan to achieve their academic and career goals by assessing on values/goals, needs, and obstacles.
-Assist prospective students in effectively navigating admissions and enrollment processes and ensure they meet critical deadlines.
-Provide exceptional customer service, leaving a positive impression of the university and coaching with each student; this includes responding promptly to voicemails and emails in accordance with team guidelines.
-Communicate professionally with client counterparts.
-Use good judgement in escalating student situations to management.
-For Emergency Coaching, respond to students requesting resources and support for difficult situations related to COVID-19. Empathetically assess the situation, create an action plan with the student, and refer them to the appropriate resource.
-For Career Coaching, coach students in career topics such as drafting a resume, networking, identifying career goals, etc.
What qualifications will set you up for success in this role?
-Bachelor’s degree required
-2 years prior work experience in customer service, education, career counseling, crisis work, coaching or other related field
-Knowledge of college and higher education programs and curriculums a plus
-Ability to juggle multiple tasks at once while remaining composed
-Ability to retain and utilize large amounts of detailed information and quickly access and utilize additional information in the moment using multiple technologies and channels
-Strong written and verbal communication over a variety of channels
-Strong technical skills is a requirement for this position, including use of contact management software and mobile applications - ability to master and utilize new technology platforms quickly
-Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
-Ability to maintain confidentiality
-Excels at working independently and meeting deadlines
-Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds
-Skilled at reading and interpreting complex information, talking with customers and listening attentively
-Ability to work in a fast-paced environment
How do I apply?
Please submit your cover letter and resume at www.insidetrack.org/careers.
InsideTrack is an Affirmative Action / Equal Opportunity employer. Diversity isn’t just a box to check, it’s a cornerstone for building excellent teams. InsideTrack commits to inclusive excellence by advancing equity and diversity in all that we do. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our company mission and goal of a diverse and inclusive community.
Vacancy expired!