Vacancy expired!
One of the largest Sports/Outerwear companies in the country, Columbia Sportswear, is looking for a Customer Service Supervisor for their Call Center. You will be in this role for their Peak Season which is 9 months long. This position is looking for experienced Customer Service Representatives with experience in Call Center Supervisor roles. Take a look and apply if you're interested :)Job Description:Looking for a Seasonal Customer Service Supervisor to give some high level guidance:People Management (Ability to effectively coach/guide to meet performance and behavior goals and standards, partner on disciplinary actions, call monitor, complete timecards prior to deadline and without error)
Demonstrates effective soft skills while holding people accountable with appropriate levels of empathy
Effectively handle consumer Call/Chat Escalations
Able to quickly navigate multiple screens and software platforms
Offer agent support in Microsoft Teams (responding to questions to best of ability)
Some Reporting – Utilize templates and reporting systems to provide department End of Day reporting to leadership team and leverage weekly/monthly stats provided via Workforce Management to coach team members and support department incentives
Minor troubleshooting of agent equipment/software (assist with resetting passwords, reporting issues through ticketing systems)
Additional Skills & Qualifications:Ideally you will have previous call center and/or ecommerce customer service experience.
Minimum 2 years in a supervisory role.
Pay: $28/hr#csrW22About Aston Carter: At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Vacancy expired!