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The Opportunity:Join Huron and use technology to solve Healthcare business problems. Dive into innovative and customizable solutions that utilize Huron’s expertise in healthcare software and technology. Huron’s Healthcare Software Group (HHSG) offers diverse and cutting-edge opportunities thanks to our partnerships with leading national healthcare systems, academic medical centers, community hospitals and physician practices. By using your technical prowess, you’ll expand your skills in building, implementing, and supporting Huron’s next generation of healthcare software tools and provide solutions that affect sustainable, substantial change.At Huron, you have the opportunity to discover your professional passions by being an integral part of our teams and getting exposure to a variety of projects.Make a lasting impact in Healthcare technology on Huron’s diverse teams!Position Summary:Huron is seeking individuals with a passion for providing world-class service to both internal and external customers. Our Customer Success Specialists come from diverse backgrounds and have an immediate opportunity to make a lasting impact for our clients. As a Customer Success Specialist, you build strong rapport with clients, interacting via phone and email requests to the support team while building trust as a subject matter expert for clients we serve.Responsibilities of a Customer Success Specialist include the following: Answer and route, as required, all level 1 help desk calls including both internal and external support issues Provide first-level support of software products, including MyRounding Provide error free support for all assigned software implementation and installation projects Resolve software support issues with accuracy and in a timely manner to the client/partner satisfaction Triage issues as required to ensure highest satisfaction Acquire expertise in software products to provide installation and implementation support and training guidance Assist in channeling voice of customer to software Product Managers Provide conversion and testing support for software products migrations Actively participate in acceptance testing of new releases Other duties and responsibilities related to the Customer Success Team, as identifiedYou will be part of a dynamic team focused not only on the needs of the client, but also on offering you opportunities that align with your interests. We want to support you as you pursue your professional development objectives.We pride ourselves on our inclusive company culture and the quality of talent within our organization. The variety of backgrounds on our teams are what make our solutions successful and pushes our employees to be creative and innovative in their approach. You will work with an incredibly bright, diverse, and talented group of people. We hold ourselves to the highest standards of professionalism in order to meet the high expectations of both our clients and ourselves. At Huron you will make a positive difference and achieve your potential.Qualifications: Beginner experience in SQL, SSMS Basic experience troubleshooting networks, Server 2012 Excellent verbal and written communication skills Ability to effectively manage relationships to resolve support issues Ability to interact with internal and external clients in a professional manner
Proven experience providing exceptional customer service
About Huron:At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together.Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace. Huron will consider qualified applications with criminal history in accordance with applicable laws.LI:Category: Healthcare Consulting
Category: Technology
Opportunity Type: Experienced
Country: United States
State: OR
City: Portland
Requisition ID: 5586
Vacancy expired!