Job Details

ID #44895553
State Oregon
City Portland
Job type Permanent
Salary USD TBD TBD
Source HCL America Inc.
Showed 2022-08-15
Date 2022-08-14
Deadline 2022-10-13
Category Et cetera
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Desktop Support Specialist

Oregon, Portland, 97201 Portland USA

Vacancy expired!

Job Responsibilities

Desktop Support Technician will provide end-user technical support and desk-side assistance. The platforms supported are Windows XP, Windows 7, Microsoft Office, Dell Computers, Networked Printers, Blackberries and other mobile devices. He will be responsible for receiving inquiries and issues from users and using your expertise to determine the root cause of incidents. He will install, configure, troubleshoot, diagnose and resolve issues with PC s, laptops, network connectivity, printers and peripheral.

Other responsibilities of the PC Technician role include:

Antivirus Installation, Configuration and troubleshooting any issues.

Interfacing directly with internal customers with a professional and positive demeanor

Updating ticketing system to reflect work in progress or completed

Handling printer deployments and resolving break/fix issues

Managing PC relocation per Move/Add/Change requests

Installing and upgrading hardware and software

Supporting Blackberry/air card/wireless devices

Setting up and supporting VPN accounts

Submitting orders for parts

On-Call support during weekend(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training s, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.

Vacancy expired!

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