Vacancy expired!
- Provide excellent IT support to users via help desk and/or problem management software
- Monitor and respond quickly to requests received through the IT helpdesk software
- Utilize and manage company help desk solution to track and prioritize workload
- Maintain inventory of all IT equipment, software, and software licenses
- Perform timely workstation hardware and software upgrades as required
- Handles the basic IT issues and problems, and refers more complex issues to higher-level staff
- Assist with onboarding new employees/users with IT equipment and software
- May provide leadership, coaching and/or mentoring to more junior staff
- Solid working knowledge of subject matter
- Analytical skills
- Excellent customer service and interpersonal skills
- Troubleshooting and support skills
- Ability to work independently while managing multiple tasks and meet deadlines
- Excellent oral and written communication skills
- Effective organizational and time management skills
- Ability to develop strong relationships with internal and external customers
Vacancy expired!