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Job Description
The Post-Sale Solution Engineerengages with the largest high-growth, high-volume Shopify Plus merchants on short to medium-term service deliveries. These service deliveries are focused on a merchant’s overall business plan and are designed to accelerate their growth and ensure their long-term success.
The Post-SaleSolution Engineeracts as a Shopify advocate. They represent the brand, values, and product offering, while also advocating for the merchant’s needs. The role includes merchant-facing activities through service collaboration and partnering with several internal teams (including Customer Success, Solutions Engineering, Product, and Launch Engineering) to provide front-line context.
Your responsibilities:
Planning and executing service deliveries, collaborating closely with Merchant Success Managers and merchant stakeholders, remotely or on-site
Managing merchant and internal team’s expectations before, during, and after engagements through strong communications
Providing ad-hoc technical and product guidance to the Merchant Success, Solutions Engineering, and Launch Engineering teams
Providing eCommerce expertise through sharing Shopify best practices and industry trends
Building relationships at multiple levels within a merchant’s organization to fully understand their business and the merchant’s approach to commerce innovation
Opportunistically grow the service catalog to address unmet needs; influenced through merchant context via service engagements, platform growth and change, and merchant segment changes
Supporting, influencing, engaging in, and creating content for community events preparation
Documenting merchant challenges and solutions, and providing context to influence internal teams
Qualifications
Experience engaging with technical and non-technical merchant stakeholders to capture goals and requirements, while demonstrating the value of Shopify as part of their technology stack
Experience specifying high-level architecture best practices
Deep understanding of eCommerce best practices, tooling, digital operations, and specialized roles and workflows in eCommerce
Exceptional writing and presentation skills to communicate merchant feedback for multiple audiences and all levels of leadership
You can take a consultative approach and apply flexible discovery techniques; proven ability to establish yourself as a trusted advisor who prioritizes the merchant experience
Ability to write and troubleshoot Liquid templates and Shopify Scripts; experience with REST and GraphQL APIs
Ability to prioritize ongoing program delivery alongside multiple projects and requests
Regular travel throughout North America to on-site meetings
Note: if some of this tech is new to you, that’s okay….
Experience with integrating or aggregating orders and customers from eCommerce software to/from OMS/WMS/ERP systems
Experience with integrating or aggregating product catalog and inventory data from PIM/ERP/IMS systems to/from eCommerce software
Additional Information
Shopify is now permanently remote, and working towards a future that is digital by default. Learn more about what this can mean for you.
Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.
At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.
Vacancy expired!