Service Desk Technician job vacancy

Vacancy expired!

Role: Service Desk Technician Pay Rate: $21-24/hrDuration: 6+ Month Contract to Hire

Ledgent Technology has partnered with one of our key employers in the Portland market on their Service Desk Technician role! We are looking for a Tier 1-2 candidate ready to hit the ground running and make a difference!

Job Responsibilities: Serve as front line support our Client's and Field staff via phone support, ticketing system and email Transform the interaction with our customers with empathy, compassion, and a determination to resolve their technical issues in a timely manner Act as single point of contact, by taking ownership of customer issues reported and seeing problems through to resolution Diagnose and troubleshoot technical issues related to hardware, software, account maintenance or connectivity Track and document issues through to resolution, within the agreed time limits, providing prompt and accurate updates to customers along the way Properly escalate unresolved issues to appropriate internal teams (e.g. Network, Development) Prioritize and manage several open issues at one time Participate in building a robust knowledge base, authoring content, maintaining existing content and promoting the use of self-service to employees

Qualifications

Education and Experience: 1-2 years experience providing technical customer service support provided via phone and email Experience supporting technical systems such as Windows, Mac OS, laptops, mobile devices, business applications High School graduate or equivalent, 2 or 4 year college degree a plus Superb customer service skills and desire to help others Outstanding written and verbal English communication skills via phone, email and chat Excellent organizational and time management skills Demonstrated growth experience, showing a consistent track record of taking on new challenges and driving their success

Knowledge, Skills and Abilities: Excellent communication skills and telephone manner Ability to work in a fast paced, deadline-oriented environment to meet time constraints Intermediate MS Office skills, ability to work with multiple applications and windows simultaneously on computer Occasional flexibility with schedules, occasional overtime Bilingual: English & Spanish a plus Strong team player Experience working within IT Service Desk tools, such as ServiceNow

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Vacancy expired!

ID	#15547148
State	Oregon
City	Portland
Job type	Contract
Salary	USD US21 - US24 per hour US21 - US24 per hour
Source	Ledgent Technology
Showed	2021-06-17
Date	2021-06-16
Deadline	2021-08-15
Category	Et cetera
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Job Details

Service Desk Technician

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