Vacancy expired!
- The Support Engineer works with the support team, engineers, product managers and business stakeholders to provide technical support for production applications.
- Troubleshoots, debugs, and documents programs or technical configuration.
- Provides production support including off business hours support in the event of major outages.
- Performs other duties as assigned to ensure the success of the team and the entire organization.
- Strong motivation to create customer satisfaction through the delivery of high-quality end-user applications and by solving real problems for real users.
- Self-starter able to work with little supervision.
- Ability to debug code.
- Troubleshooting application issues at the client and/or server level
- Handle difficult situations with diplomacy and tact.
- Proven analytical and problem-solving abilities.
- Diagnose and solve problems creatively.
- Ability to communicate clearly to varied audiences in writing, by phone, and in person.
- Must work well in fast-paced, constantly changing environment.
- 3+ years of SQL experience.
- 3+ years of application support experience.
- 3+ years of experience supporting package installs, upgrades, and server configurations.
- Experience performing network diagnostics and/or knowledge of networking protocol.
- Experience with change management processes and software development lifecycle.
- Programming/Coding experience preferred.
- AZURE experience preferred.
- Delphi and C#.NET experience preferred.
- Experience working with EHR/EMR healthcare information systems and messaging will be highly considered above other candidates.
- Experience working with different data formats JSON, CSV, HL7, FHIR, C-CDA, EDI, etc.is preferred.
- Experience with integration engines like Mirth, Corepoint, Rhapsody, Cloverleaf, etc.is preferred.
- Ability to test/troubleshoot API and SQL issues and make solution recommendations is preferred.
- Experience with data extraction in relational databases including knowledge of ETL and T-SQL is preferred.
- Experience supporting healthcare workflows and knowledge of health industry terminology is preferred.
- Experience in a healthcare or healthcare support industry is strongly preferred.
Vacancy expired!