IT Systems Engineer

We're looking for a new team member!

More specifically, we need an IT Systems Engineer!

Founded in 1997, Portland Internetworks offers Internet access, managed IT services, telecommunications services and consulting for the Portland metro area and beyond—basically, we help businesses stay connected in every possible sense. And guess what? It’s your lucky day: we’re looking for an IT Field Engineer for our team.

Yes, this is seven times better than getting a pony for your birthday.

So, what does an IT Systems Engineer do?

You’ll be responsible for all onsite service and support needs for our customers. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software. You’ll be responsible for accurately documenting the performed work in a timely manner.

Mainly, you need stellar IT skills and the capability to blaze through service issues in the field like a hot knife through a delicious glazed doughnut. Our growing team of engineers needs to respond to both managed services and hourly service tickets, so you’ll need strong interpersonal and technical communication skills, attention to detail, and an awesome attitude. We need you to be open to ideas and bring your own new ideas to the team; we offer a fun, engaging, supportive environment in which your ideas can thrive. So, if you’re looking for a place where you can constantly learn more and contribute to a team, this is it.

Does this sound like you so far? Okay, good. Read on.

Primary duties:

IT support and advice relating to technical issues involving both Microsoft’s core business applications and Mac environments, as well as virtual infrastructures built on Microsoft, and VMware

Support and deployment services for server-related technologies: Windows Server 2008-2019, VMware Virtualization plus complex server troubleshooting

Implement and support disaster recovery solutions

Remote access solution implementation and support: Remote Desktop Services, VPN

System documentation to include Customer IT Reviews and Recommendations

Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Travel to customer sites to perform work (you must provide your own vehicle)

Maintain familiarity with industry best practices and emerging technologies and trends

Work with our Service Coordinator to maintain efficient schedules and time utilization

Work with our Customer Account Managers and Service Director to consistently serve beyond customer expectations

Document work and track time thoroughly and accurately

Communicate effectively within the Service, Sales, and Administration Teams

Be an organized self-starter who shows up every day, on time, and ready to succeed

Actively participate and contribute in team and company meetings

Participate in on-call rotation to remediate technical issues of our customers that may arise outside of regular business hours

Work occasional nights and/or weekends when we do service-affecting work to minimize customer downtime during business hours

Required qualifications:

Two- or four-year degree showing your grit in finishing something big that you started

At least five years of IT awesomeness that includes complex client-side computer support and a big bowl of server-side maintenance, and administration

Strong and demonstrable verbal and written communication skills

Superior and demonstrable attention to detail

Ability to follow directions and policies precisely

Superior knowledge and/or experience in the following technologies:

Microsoft Desktop Operating Systems

Microsoft Server Operating Systems

Microsoft Office Applications

Fundamental TCP/IP networking knowledge including DNS, DHCP, routing, etc.

Smartphones/Mobile Devices – Especially iPhone/iPad or Android

We require the IT System Engineer to hold a Microsoft Certified Solutions Associate (MCSA) Server certification no later than six months from date of employment. We offer a signing bonus if this certification is held as of date of hire. Recent similar Microsoft certifications (e.g. MCITP, MCTS) may be accepted as suitable substitutes.

Demonstrated success presenting your recommended technical solutions to clients or superiors demonstrating the ability to design a subsystem, system, or infrastructure to achieve significant business or organization objectives.

And we’ll love you all the more with:

4-year College/University degree in Computer Science, Information Technologies, or Related Technology Fields

Experience and/or certifications in the following technologies:

Microsoft Active Directory

Microsoft Exchange

Microsoft Terminal Services/Remote Desktop Services

Microsoft Sharepoint

VMware with VCP certification

Apple OS X workstation and server software

PSA and/or RMM tools such as ConnectWise, TigerPaw, Autotask, Kaseya, and/or LabTech

Certifications: MCSE, CCNA

Experience with Office 365 administration and/or migration projects

About the work environment…

Normally, all our team members are based at our inner Northeast Portland office, which has an open, collaborative vibe. Right now, most of us are working remotely for the health and safety of our employees, customers and community. Every team member gets new, high-quality computing and communications gear that'll stand up to the work you need to perform. (So don't worry, you won't get stuck with a computer built the year you graduated high school.) You'll get all the tools you'll need to do a stellar job.

Sometimes, you’ll have to be a good sport about things like carrying heavy items, crawling under office furniture, negotiate step ladders, etc. to do your job. We try to keep average hours to 40/week, but sometimes we must respond to client emergencies or perform work outside our usual hours. You’ll be added to an on-call rotation and may have to work the occasional weekend, evening, or overtime hours.

Sometimes, it is all fun and games.

Our employees have good things to say about working here. We plan a variety of company activities like Portland Winterhawks games and "off-campus" activities like trivia, bocce ball, bowling, and field trips to our customer's cool businesses. We have employee-led “Lunch and Learns” on a range of topics, from juggling to gardening to kombucha brewing. We also have a great annual holiday celebration and a summer camping trip where hilarity achieves legendary status. And most importantly, we pride ourselves as a company with excellent camaraderie.

Check out the culture section of our website and our Facebook page for a look at our shenanigans.

What compensation can you expect?

This is a full-time position. Portland Internetworks offers a full compensation package including health and retirement benefits.

You can expect:

Competitive compensation plus the potential for incentives-based upside

Flexible vacation, sick, and holiday benefits

Rich and flexible medical/dental benefits including Health Savings Plan or PPO options

401(k) tax-deferred savings plan with employer matching and discretionary profit sharing

Quarterly Paid Volunteer Time Off (VTO)

Certification/Continuing Education benefits

Computer and Network Hardware and Software purchase discounts

If you did a happy dance or got joyful goosebumps while reading this posting, it’s time to send your resume and cover letter!

Your cover letter must include:

A reference to the position of IT Systems Engineer

A paragraph describing why you are especially well suited for this position

What to expect from our hiring process:

Criminal background check—we gotta do it. Peaceful protests from your hippie days are totally cool;serious offenses are probably not cool; overthrowing the dictator of a developing nation, probably cool.

We’ll need your driving history—if you have a history of dangerous driving, we may not be able to hire you. (Many of our jobs involve driving to customer sites.)

Your interview will also include tests of your technical knowledge and attention to detail.

Proof of COVID-19 vaccination status – Keeping each other safe and our community thriving are our top priorities. So, we are requiring that all employees be fully-vaccinated against COVID-19 prior to October 15, 2021. We consider you to be fully-vaccinated once you’ve received both doses of either the Pfizer or Moderna vaccine or the single-dose J&J vaccine and it’s been at least two weeks since your final shot. If you’re unable to get vaccinated for religious or disability-related reasons, we will provide reasonable accommodations, so long as it does not pose an undue hardship on our operations.

You can apply for the position here: https://portlandinternetworks.bamboohr.com/jobs/view.php?id=22&source=aWQ9MTY%3D

Thanks for your interest in working here. We hope to meet you soon!

We are committed to providing an inclusive and welcoming environment for all members of our team. Portland Internetworks does not and shall not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation or military status.