Vacancy expired!
Lithia Ford Lincoln of Roseburg continues to grow and we are seeking a Service Advisor to join our successful team!
If you have the drive to perform, exceed and excel¦ then we want you to come work with us. Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!
We are one of over 180 Lithia Motors dealerships nationwide. Come be a part of the Automotive Industry future with the Lithia Motors family, a Fortune 200 company. With dealerships in 18 states we can offer the right career path for you!
The Service Advisor is responsible for providing excellent customer service keeping in mind that our customer's perspective comes first. This individual presents a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns. The Service Advisor has a sincere desire to serve our customers. This individual finds and communicates additional repair and service needs to customer based on vehicle inspection. Serves as the communicator between customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
Responsibilities
- Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC)
- Write accurate repair orders using ADP system
- Follow the Initial Customer Contact (ICC) process:
- Greet customers in a friendly and professional manner
- Identify, confirm and offer resolution to customer concerns
- Communicate with customer what needs to be done, how much it will cost and when service will be complete
- Assess customer needs by conducting a vehicle walk around
- Attain agreement from customer for service needs
- Offer a multi-point inspection
- Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them
Click here to apply today!: https://careers-lithia.icims.com/jobs/56824/service-advisor/job
Why Lithia?
We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Vehicle Purchase Discounts
- Wellness Programs
Lithia Motors is a equal opportunity employer. A criminal background check and pre-employment drug screen will be conducted prior to hire.
Vacancy expired!