Workforce Specialist job vacancy in Salem, Oregon Matlen Silver

Vacancy expired!

Must Haves/Supplier Call Notes:

Workforce Specialist

2 year contract

Skills / experience that are a Plus nice to have , but not necessarily required:

Technical or development-related experience with SQL queries or PowerBI
Agile and waterfall project methodologies
Handling confidential/sensitive company information such as HIPAA or financial data
Identifying trending areas of opportunity in process, training gaps, and compliance issues
Training and onboarding new employees in a complex work environment
Creating training documentation and adhering to quality standard and best practices for maintaining instructional materials.

Absolute Must Haves: (Manager won t budge on these skills / experience)

2 years of academic or practical work experience in training or project coordination/management in a similar field (operations, customer support and/or legal services
Windows platform and Microsoft Excel.
Remote collaboration tools such as Microsoft Teams, Slack etc.
Investigating scope creep to uncover root cause.

MAX Bill Rate

$31.44

MAX Pay Rate:

$24

Preferred Location(s): (Immediate Onsite?)

Oregon

Can someone sit 100% REMOTE?

Yes support PST hours

Job Description:

Position Summary:

The Workforce Specialist is directly responsible for real-time queue monitoring and intraday analysis of all contact center activity.

Job Responsibilities:

-Speak to the timeline of all projects currently within the department and monitor and manage multiple project timelines simultaneously.

-Identify scope creep and escalate to appropriate level of management and keep stakeholders up to date on project status and potential issues.

-Report daily status on the tasks assigned and identify bottlenecks in work queues and reassign tasks as necessary.

-Participate in collaborating, establishing, enforcing, and training processes across departments. Adhere to quality standard and best practices for maintaining instructional materials

-Motivate team members and foster team/individual engagement and act as liaison, problem solver, and facilitator.

-Present recommendations for deadlines, resource allocation, level of effort estimates, and staffing targets.

-Assign work that comes into the Design Operations and Noticing departments to its cross-functional teams and attend interdepartmental daily huddles and stand-ups.

Required Qualifications:

-2 years of academic or practical work experience in training or project coordination/management in a similar field (operations, customer support and/or legal services)

1 to 2 years hands-on experience with the following:

-Windows platform and Microsoft Excel.

-Remote collaboration tools such as Microsoft Teams, Slack etc.

-Building relationships in a remote environment.

-Investigating scope creep to uncover root cause.

-Acting as a decision-maker in ambiguous situations under deadlines.

-Tracking complex details to meet simultaneous project deadlines.

-Interacting with key stakeholders, including high-level management.

-Changing planned direction and deliverable schedules and resources effectively.

-Ability to communicate effectively, both verbally and in writing; able to adjust for intended audience.

Desired Qualifications:

Any hands-on experience with the following is not required but would be preferred:

-Agile and waterfall project methodologies,

-Handling confidential/sensitive company information such as HIPAA or financial data

-Identifying trending areas of opportunity in process, training gaps, and compliance issues,

-Training and onboarding new employees in a complex work environment,

-Creating training documentation and adhering to quality standard and best practices for maintaining instructional materials.

-Technical or development-related experience with SQL queries or PowerBI

Vacancy expired!

ID	#40986788
State	Oregon
City	Salem
Job type	Contract
Salary	USD Competitive Competitive
Source	Matlen Silver
Showed	2022-05-16
Date	2022-05-15
Deadline	2022-07-14
Category	Et cetera
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Job Details

Workforce Specialist

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