Vacancy expired!
Information Technology (IT) Help Desk Support Level I Kelly Government Solutions is currently seeking a REMOTE Information Technology (IT) Help Desk Level I Professional to support a top Defense Contractor on short-term contract opportunity. If you, or someone you know, maybe interested please apply online or send your resume to Bruce Vongsalack @ bruv817@kellyservices.com All Interested Talents Will Be Contacted from a Dallas/Fort Worth (Arlington, TX) KELLY Office Number: 682-226-9386
- REMOTE POSITION - must have a quiet place to work and stable internet connection.
- 1st shift hours from 6:00 AM to 2: 30 PM Pacific Standard Time (PST)
- Experience in setting up hardware and software systems.
- Basic reading and editing SQL scripts
- Experience working with databases scripts, queries, stored procedures, QA preferable.
- Provide electronic product and application end users with operational and technical assistance.
- Determine call resolution and log calls.
- Provide technical support via telephone, and/or email to end users and administrators of Onity hospitality and/or commercial products and systems in a timely and effective manner
- Project a courteous and professional image.
- Develop and maintain an excellent working knowledge of electronic products, billing and collections processes and database applications in regards to the dial in process.
- Apply established customer satisfaction skills to resolve issues with end users and create a positive image.
- Follow call-handling procedures to assure uniform support within the goals of the department.
- Maintain Outbound calling schedule and emergency requests in a timely fashion.
- Education: High school diploma or equivalent
- You should know: Vaccination against COVID-19 is a requirement for all job opportunities offered through Kelly Government Solutions, in accordance with the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors.
Vacancy expired!