Vacancy expired!
- This client is growing and investing in IT
- Emphasis on quality of life environment.
- Very low healthcare benefits cost.
- Retirement plan matching
- 3 weeks vacation (36 total PTO days)
- Perform tasks including configuring SIP and Jabber devices, line appearances for directory numbers, CSS for dial plans, device pools, partitions,
- Caller id masking, set recording lines for built-in-bridge on devices, migrate device types using SIP migration tools and voicemail profiles for end users
- Create Cisco Unity Connections for integrated and non-integrated AD voicemail accounts
- Troubleshoot PSTN Connectivity and DHCP and voice vlan issues over Avaya POE switches
- Test DID inbound/outbound dialing to all endpoints
- Migrate phones from PBX systems to UCC VOIP
- Serve as primary on routine support tickets
- Coordinate and deploy VOIP and analog endpoints
- Communicate with customers on installation for service; turn on, discontinue, add, change or delete service; and address other service related issues
- Verify accuracy and completeness of all new customer orders; enter orders into ticketing system with a high degree of accuracy; provide technical support to customers; verify service needs and manage order changes
- Properly document in ticketing software both call purpose and resolution
- Assist with orders through all installation milestones to completion, ensuring all ordered services are activated and exceed Customer expectations
- Initiate and manage escalations through operations leadership
- Inventory management
- VOIP experience, preferably Cisco
- Network understanding, LAN/WAN,
- Must have a car to travel to the office and various locations
Vacancy expired!