Vacancy expired!
General PurposeProvides timely response of customer inquiries up to and including pick-ups, schedules, product orders, and all other aspects of a customer’s needs.  Dispatches vehicles on a pre-set route for each CSR on a daily basis in the interest of efficient customer service.Primary Responsibilities (Essential Functions):Assist walk-in customers as needed.Build routes for drivers on a daily basis, including but not limited to shipping documents, route sheets, and barcode labelsDispatch drivers for extra or missed pick-ups, and ensure that routes are balanced on a daily basisAssistant Customer Service with customer requests, route changes, and rescheduling for pickups/missed stops.Monitor operations and work for all Customer Service Reps.Review driver paperworkDebrief drivers in accordance with written SOP’sSchedule drivers to make deliveries and pick up material from customers.Communicate initially with customers by phone to record details about shipments, arrange pick up times and discuss any special handling issues.Send email reminders or phone reminders to customers the day prior to the pickup.Communicate with drivers and customers to schedule shipment activities and perform administrative tasks to deliver high quality services for all clients.          Printing/preparing all paperwork to include waste labels, Bill of Ladings, manifests, LDR’s, and shipping labels in accordance with DOT compliance.Prepare truck load sheets for the shipping and receiving personnel to ensure trucks are loaded with proper supplies daily.Responsible for ensuring that drivers receive any necessary documents before making a pickup.Identify process problems and issues and make appropriate suggestions for corrective action plans.Enter necessary data into the transportation calendar for scheduling inbound and outbound shipments. Update as needed.Dispatch all inbound and outbound orders.Enter required information regarding customer deliveries on the delivery board.Communicate effectively with the transportation manager daily regarding daily tasks.Generate PO requests in a timely manner.Verify customer profiles have been completed and applied to the IBO’s generated prior to picking up the customers’ materials.Depending upon daily workflow, you may be assigned other tasks necessary to aid in transportation.Assist drivers with problems/issues as issues arise.Create load sheets, prepare reviews all manifests. Monitor company policies and procedures and communicate to staff, as necessary.In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively.Perform other reasonably related tasks as assigned by management.
Vacancy expired!