Job Details

ID #12343134
State Pennsylvania
City Lehigh valley
Job type Contract
Salary USD TBD TBD
Source Beacon Hill Technologies
Showed 2021-04-17
Date 2021-04-17
Deadline 2021-06-16
Category Et cetera
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IT Incident Manager

Pennsylvania, Lehigh valley, 18101 Lehigh valley USA

Vacancy expired!

Our client located in Allentown, PA is looking for an Incident Manager for a long term 12+ month contract role. This has the opportunity to extend yearly.

  • Responsible for probing beyond initial ticket data with end users for details such as specific functionality and ensuring common troubleshooting procedures have been performed.
  • Ensure that all critical and Major Incidents are addressed within SLA response time.
  • Responsible for responding quickly to critical issues and organizing technical resources to resolve them.
  • Responsible for engaging customers via phone, e-mail and instant messaging.
  • Real-time management of severity 1 and severity 2 incident tickets to identify areas for immediate action and/or monitoring.
  • Responsible for escalating to appropriate leads, managers and stakeholders.
  • Computer Systems Validation - 25% of time

Required Skills:

  • Computer Systems Validation Experience
  • 1+ year Incident Management experience
  • Strong support experience with Windows, Office
  • Combination of most of the following- Citrix, Cisco VPN, Mobile Devices, SCCM

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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Technologies, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill Legal, Beacon Hill Life Sciences, and Beacon Hill HR by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future

Vacancy expired!

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