Vacancy expired!
- This position is the primary point of contact for clients experiencing technical problems performing their daily tasks.
- This position monitors the health of Client's IT infrastructure and applications and taking corrective action when needed to minimize any interruption of service to Company's clients.
- This position is for intermediate level employees that display a sound technical background and understanding of the business and IT organizations.
- Provides daily technical support to all clients who experience technical difficulties while using the various technologies within the infrastructure environment.
- Performs trouble shooting and problem resolution on technical issues as required.
- Identifies, and with assistance, diagnoses incidents.
- Assists in coordinating restoration of services with other IT support personnel.
- Monitors the health of infrastructure, applications, and data center facilities to identify the impact of IT services on the various business units.
- With assistance of senior personnel, takes corrective action to address alerts and resolve technical issues.
- Researches and provides solutions for known problems.
- Understands documentation for procedures internal to the department.
- Using an incident tracking application, records, maintains, and with assistance resolves client incidents according to service level agreement.
- Researches and maintains standard operating procedures and other departmental documents as instructed.
- Recommends and implements process improvements within the department and IT organization.
- With assistance coordinates efforts with other departments to ensure proper client documentation is created as instructed.
- All other duties and projects as assigned.
- Associate degree in information technology or Comp TIA A+ certification and a minimum of two years of experience in information technology or a related filed is required.
- Technical skills include extensive PC and network troubleshooting skills in an enterprise environment.
- Bachelor's degree in information technology or a related field.
- 4 plus years previous experience in an IT support environment preferred.
- Desktop environment experience and knowledge of ITIL concepts is recommended.
- Help Desk Institute Service Center Analyst (HDI-SCA), Google Developers, Google IT Professionals, or other relevant certifications are desired.
- Demonstrated technical aptitude, customer service, and communications
- Working knowledge and troubleshooting experience with Microsoft operating systems and Microsoft Office 365.
- Working knowledge of remote network access methodologies including administration of remote access systems utilizing a VPN or VDI, secured by RSA security products.
- Experience in troubleshooting mobile devices (phones, tablets, etc.) and wireless.
- Additional knowledge and troubleshooting network, telecom, and other communication platforms.
- Knowledge of data center applications such as job scheduling, and monitoring tools.
Vacancy expired!