Technical Support Engineer II ($65k-$75k / 401k / Health Care / PTO / Plus More)

Job Description

As a Technical Support Engineer you will be responsible for providing tier II and some tier III support to remote and on-site customers. You will be working in a fast-paced environment and will need to be able to multi-task.

The Support Engineer will also:

• Respond to calls, emails and self-service requests promptly and professionally
• Open support tickets and troubleshoot technical problems to diagnose and resolve issues in an effort to achieve first-call resolution
• Document all the actions taken during support in the ticketing system
• Provide routine preventative maintenance
• Help with on-boarding new clients
• Troubleshoot server issues
• Provide support in a Microsoft desktop and server environment and with various virtualization technologies such as Citrix, VMWare, Hyper-V, etc.

Qualifications

Successful candidates will be technically able to solve a variety of tier II and tier III support issues while having excellent customer service skills. Must be willing to travel up to 20% regionally.

Additional qualifications include:

• Excellent customer service and communication skills with an ability to speak to technical and non-technical clients
• An understanding of network systems and be able to troubleshoot general wired and wireless issues
• Experience with Cisco and/or Juniper products
• Experience with Citrix XenApp
• Virtualization experience (VMWare, HyperV)
• Experience setting up and troubleshooting MS Office Suite (Windows and Office 365)
• Experience with Azure AD and Azure Connect
• Organized and self-motivated
• Must be able to work in Bensalem, PA

Additional Information

Your application will be reviewed within 24-hours. If there's a match, a member of the IT Pros team will be in contact with you to coordinate a phone interview. You must submit your application to be considered - please no phone calls or third parties.

• Round 1 = Phone Interview with IT Pros (15-minutes)
• Round 2 = In-PersonInterview with Hiring Manager (60-minutes)
• Round 3 = PhoneInterview with Director (30-minutes)
• Round 4 = Decision

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