Vacancy expired!
Genuent is hiring a IT Desktop Analyst for our direct client in Canonsburg, PA area. This is a 1-year contract with a tentative start date of 10/25/2021. Qualified candidates should send their resume (Word Format) along with salary requirements to Brian Tasson at BTasson@genuent.comIT Desktop Analyst, Canonsburg PA1-year contract This is a role in the Information Technology organization, to provide operational day-to-day support for the build and run operations of the desktop and technology environment of our client.Key Responsibilities:
- Provide day-to-day operational service and support for defined desktop services
- Support third party vendors in the installation, configuration, delivery, maintenance and monitoring of components and services, in accordance with defined roadmaps, strategies, policies and standards
- Deliver desktop service requests and requirements through collaboration with vendors where applicable
- Assist in the delivery of infrastructure development / build activities, including release and deployment management for new services (for example operating system upgrades, new desktop builds etc.)
- Maintain accurate and concise service asset and configuration management for desktop infrastructure
- Monitor and report on performance for desktop services
- Provide assistance and technical support for the resolution of desktop problems, incidents, issues and emergencies
- Collaborate with vendors for resolution of issues / incidents
- Assist with 4th level support escalations (to Original Equipment Manufacturer)
- Document desktop problems and resolutions for future reference
- Perform corrective procedures for prevention of loss or system recovery of desktop services and infrastructure
- Provide coaching and mentoring to other members of the desktop team
- Provide support for offsite meetings when needed
- Three (3) to seven (7) years of experience in computer systems or IT support preferred
- Experience in maintaining and supporting Desktop services beneficial
- Knowledge of relevant Desktop technologies:
- Image definition and build
- Exchange and e-mail services
- Application packaging and deployment
- Experience in working collaboratively with suppliers
- Desk side and remote support Technical knowledge and experience in multiple aspects of desktop services
- Effective prioritization skills
- Drive and enthusiasm
- Excellent communication and customer facing skills
- Technical credibility and independent judgment and decision-making experience on desktop matters
- Good problem-solving and analytical skills, able to determine the impact of desktop issues quickly
- Sound decision-making skills under pressure
- Able to contribute to strategic debates, helping to identify and address future opportunities and challenges
- High school diploma or equivalent
- Bachelors degree or technical training in Computer Science, Information Systems Management and/or three (3) years of equivalent work experience
- Dell certification preferred
Vacancy expired!