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Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.Job SummaryResponsible for the overall performance of financial operations by achieving operational compliance, adherence to budgets and reinforcing strategic direction in daily operations. Ensures compliance with industry and Company technical requirements, standards, policies and procedures. Promotes a customer-driven service culture. Acts as a champion through continued focus on proactively identifying and addressing processes impacting engineering. Manages a team which may include exempt and non-exempt employees. Serves as subject matter expert and provides guidance to employees as required.Job DescriptionThe Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience. The Comcast Network and CONNECTivity (CONNECT) organization is a highly agile, fast-paced, dedicated group at the forefront of change focused on innovating, building, and operating the best in class, most reliable access network for our customers.About the Team:Technology Environments & Strategy (TES) Lab Operations exists to facilitate the innovation of Comcast's next-generation Architectures and Products. We believe that our people, process, and technology are critical to ensuring sustainable, repeatable, and predictable outcomes. Our production-like environments serve as the backbone for development and quality assurance, and our people help align the many advancements within Comcast and our industry.Overview of the Role: TES Engineering Manager is directly accountable for supervising the daily work, processes, and employee growth within multiple assigned areas of TES Lab Operations. Individual possesses a deep understanding of technical leadership within MSO architectures including CRAN, DAA, NDC, HFC, and cloud video, driving direct and dotted-line reports to collaborate cross functionally to drive operational excellence. Role requires a working manager, capable of participating as an individual contributor in project teams, troubleshooting operational issues, providing technical solutions to operational problems, driving new/existing product implementation, and ensuring the overall upkeep & maintenance of designated areas of engineering. Leader will monitor the lab operation, ensure the timely response to network incidents, resolve actions/resources needed to drive swift solutions, and certify all work processes are efficient, consistent in their daily application, and compliance with industry and company technical requirements, standards, policies, and procedures. Manager will proactively seek strategic enhancements in work processes and collaborate with team to plan/implement advancements. Maintains in-depth experience, knowledge, and skills in area of technology while resolving work priorities and serving as resource for employees. Interfaces regularly with vendors, engineering, and peer operations organizations, including Design Engineering, Video Engineering, CMTS Engineering, Systems Engineering, IP Network Engineering, Critical Infrastructure, and Project Management.This team loves their work but mostly because it helps us grow individually and professionally. We are committed to holding each other accountable and to helping each other and the team be the best version of ourselves. As such, it's important to ask relevant, significant questions to complete your work, hold teammates accountable in a disarming way, and action on feedback from teammates as an opportunity to grow.Attributes We Are Seeking: A hard-working learner and advocate of our groundbreaking technology.
Individual with a high level of accountability - taking ownership of challenges and seeing them through to completion.
A natural inclination to work collaboratively, to be transparent, and to seek and give feedback continuously.
An interest in technology and enjoy sophisticated problem-solving while being adaptable and responsive.
A clear communicator with a strong bias for action and excellent leadership skills.
The ability to adapt and thrive in a fast-paced environment, while fostering an environment of teamwork and collaboration.
Strong technical leader and advocate for Engineering Operations procedures, policies and processes, ensuring projects are fully integrated into the operations environment tooling, including lifecycle management and Data Center Infrastructure Management (DCIM).
A self-starter who demonstrates critical thinking, self-motivation, time-management, courage, and curiosity.
Ability to partner with functional teams to influence and drive alignment.
Preferred Skills & Experience: 5-7 years of experience in MSOs Architectures (multiple-system operators), including HFC (Hybrid Fiber Coax), DAA (Distributed Access Architecture), PON (Passive Optical Network), etc.
Proven track record to analyze and physically evaluate complex IP/RF/Optical networks, identify issues, and drive corrections or enhancements to ensure network operation efficiency.
Intermediate knowledge of Critical Infrastructure systems (power/space/cooling) and their importance to Data Center Infrastructure Management (DCIM)
Experience in creating, analyzing, and reporting on real-time metrics to determine effective work processes, drive standardization, and ensure compliance.
Familiarity with facilitating emerging technologies and procedures, acting as a key partner in strategic decisions around products, platforms, and technologies.
History of financial and business insight, including budgetary planning, financial forecasting, project management, and service portfolio management.
Prior experience in leading/handling the daily and overall performance of department projects. Delegating responsibilities when necessary to ensure projects are completed on time and in adherence to the given budget and in accordance with standard methodologies.
About Our Perks & Benefits We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.Here's a look at just some of the perks and benefits we make available to our US-based employees:Medical & Dental
401(k) Savings Plan
Generous paid time off
Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.
Learn more at https://jobs.comcast.com/life-at-comcast/benefits (https://jobs.comcast.com/life-at-comcast/benefits)Reasonable Accommodation:We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.Comcast is an EOE/Veterans/Disabled/LGBT employer.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience5-7 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.
Vacancy expired!