Vacancy expired!
Our Direct client is seeking for a Helpdesk Desktop Support to work ONSITE DAY ONE in the Dresher, PA, NJ location. This is a 12+ month contract with possible hire/extensions. The candidate must have
recent and strong experience providing Remote and Onsite Desktop Technical Support to vendors and employees in a professional environment. The client will hire over a couple of Technical Video Assessments and will begin the assignment ONSITE from DAY ONE 5 days a week in Dresher, PA. We can work on C2C (or Citizens ONLY) or W2 – In order to review your resume, please send in ONE EMAIL an updated word copy of your resume along with: Full Legal Name:Current Location (City, State, Zip Code): Cell Phone Number -Email -Visa Status:Attach Copy of the DL and/or Visa ID:Working: Yes/No:LinkedIn Profile with picture!:Education (Name of the University, Country and year of graduation):Desired Hourly Rate: Title: Helpdesk Support - RTH Position Type: Right to HireLocation: Dresher, PA, United StatesDescription:Our direct client is seeking a Helpdesk Support consultant to work onsite in their Dresher, PA location. This is a 12+ month right to hire opportunity. This person is required to be on-site in Dresher, PA campus. Job Description: This person is required to be on-site in Dresher, PA campus.The helpdesk resource will provide technical support, and resolve incoming calls/issues from clients. This resource will also work with vendors and others.- Provides dedicated technical support to user community as an extension of the help desk.
- Responsible for resolving all incoming calls delivered to the helpdesk and managing escalated cases.
- Responds to a variety of technical issues from incoming calls or cases escalated by other help desk staff.
- Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex client problems.
- Alerts clients and team members when a major problem is suspected.
- Performs recovery testing to confirm availability of systems where outages have occurred.
- Documents and tracks status of client inquiries, coordinates appropriate response and follows up to ensure client satisfaction.
- Participates in the analysis of client identified issues or problems which may require changes to department procedures, standards or systems.
- Evaluates effectiveness of new utilities and tools. Performs related duties as assigned or requested.
- Strong customer service skills; Great verbal & written communication; Proven experience in technical support; Established experience in diagnosing and resolving technical problems
Vacancy expired!