Vacancy expired!
Manage IT operations and service delivery for a mid-sized enterprise in a remote facility. Responsibilities include, but are not limited to:
- Maintain operational hours of coverage and after hours work as necessary.
- Coordinate with other teams to ensure activities in remote facility, field offices, secure sites are properly communicated.
- Report on support and project activities.
- Detect service and system outages and communicate this to management and end-users.
- Ensure operational tasks are completed (log reviews, backups, ticket reviews, checklists, etc.).
- Ensure escalated service requests are handled in a timely manner.
- Coordinate and collaborate operational activities with all IT teams.
- Coordinate projects across technical teams.
- Coordinate systems upgrades and software deployments.
- Ensure patches are installed and verified on all systems in accordance with the service levels.
- Provide end-user communication for service outages, system upgrades, service improvements, service implementation, and service retirements.
- Provide proper capacity planning.
- Develop standards for workstations, mobile devices, printers, and other devices.
- Identify areas for process improvements
- Bachelor's degree in Computer Science, Information Systems, Engineering, or other related discipline.
- Minimum of 8 years of related IT operations experience in IT solution and service delivery. Minimum of 11 years of related experience if no degree.
- Expert knowledge of IT standards and methodologies.
- Working knowledge of Agile solution delivery.
- Experience delivering service in a cloud (AWS, Azure, private cloud, etc.), hosted, and hybrid environment.
- Experience managing to and achieving contractual SLAs.
- Proven ability to successfully manage multiple simultaneous projects and work across all levels in the organization.
- Excellent written and verbal communication skills are required.
- PMP preferred
- ITIL Foundation required, ITIL Intermediate Certified - Service Capability preferred
- Public Trust security clearance required
Vacancy expired!