Reference #: 4673786
THE POSITIONDo you have strong analytical, problem solving and communication skills? If so, the Department of Banking and Securities (DoBS), Customer Services Office wants to speak with you! This position is responsible for answering consumer inquiries and facilitating response to consumer inquiries received at the Department of Banking and Securities (DoBS) through 1-800-PABanks, DoBS Portal, mail, email fax or other venues. Bring your talents and ambition to our team!
DESCRIPTION OF WORKThis position communicates orally and in writing with consumers, business entities and/or other agencies and organizations to facilitate response and/or resolution to consumer inquiries, complaints, requests, etc. Analyzes, conducts research, and responds to inquiries, requests, and complaints from consumers and/or business entities. Explains department policies and procedures to consumers and business entities. Escalates issues as deemed appropriate and as they arise. Pivots and prioritizes the handling of consumer cases in order to address issues as deemed appropriate and necessary.
Our ideal candidate will have two or more years customer service experience.Interested in learning more? Additional details regarding this position can be found in the position description.At DoBS we offer:
Competitive salary
Stable and supportive work environment
Networking opportunities
Tuition reimbursement
Comprehensive benefits
Retirement package
Paid parking
On-the-job training
Professional development
Work Schedule and Additional Information:
Full-time employment.
Work hours are 8:30 am to 5:00 pm, Monday - Friday, with 60-minute lunch.
Telework:Eligible employees may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
Salary:Most employees will start at the beginning level of the advertised salary.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONS
Minimum Experience and Training Requirements:
Two years of experience in varied office management or staff work; and bachelor's degree; or
Any equivalent combination of experience and training.Post Employment Requirement:
Possess and maintain either a REAL ID or passport to travel or enter a federal building for work.Other Requirements:
You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency.
You must be able to perform essential job functions.How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.Veterans:
Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20I fo/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.EXAMINATION INFORMATIONCompleting the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.