Job Details

ID #45677088
State Pennsylvania
City Harrisburg
Job type Permanent
Salary USD TBD TBD
Source Global Data Consultants
Showed 2022-09-14
Date 2022-09-13
Deadline 2022-11-11
Category Et cetera
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Service Desk Analyst- Temp

Pennsylvania, Harrisburg, 17110 Harrisburg USA

Vacancy expired!

Overview

GDC IT Solutions is currently seeking a fully remote

Service Desk

Analyst.

Position Overview

The Service Desk Analyst will provide password reset support and excellent customer service to end users in enterprise-level organizations. Ideally, this person has prior experience supporting large numbers of non-technical end users in a large corporate environment.

Responsibilities

  • Provides technical customer service support via phone and email
  • Troubleshoots and provides password resets for the end-user
  • Thoroughly and accurately documents all service calls within the prescribed call tracking mechanism
  • Supports both technical and non-technical end users
  • Escalates advanced issues to the appropriate team members

Minimum Qualifications

  • Experience escalating caller issues in an enterprise environment or experience in an environment that has a highly structured escalation process
  • Knowledge of desktop operating systems including Windows 7, 8, 8.1, and 10
  • Strong oral and written communication skills
  • Working knowledge of PC Hardware configurations and troubleshooting

Preferred Experience
  • At least 1+ year of experience supporting desktops/laptops/printers in a production Support Center environment
  • Prior experience with ability to handle 30-40 service calls a day
  • Experience with Active Directory
  • Associate Degree in IT or higher

What We Do:

GDC is a full-service IT Staffing and Solutions company specializing in the areas of IT talent placement, application development, multilingual service desk, networking and infrastructure, business intelligence, and project management.

Why Work for GDC?
  • Cutting Edge Technology and Innovation
  • Career Growth Opportunities
  • Employee-Centric Environment
  • Comprehensive Benefits Package
  • Holiday and Vacation

Equal Opportunity Workplace:

GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

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