Vacancy expired!
- Provides technical customer service support via phone and email
- Troubleshoots and provides password resets for the end-user
- Thoroughly and accurately documents all service calls within the prescribed call tracking mechanism
- Supports both technical and non-technical end users
- Escalates advanced issues to the appropriate team members
- Experience escalating caller issues in an enterprise environment or experience in an environment that has a highly structured escalation process
- Knowledge of desktop operating systems including Windows 7, 8, 8.1, and 10
- Strong oral and written communication skills
- Working knowledge of PC Hardware configurations and troubleshooting
- At least 1+ year of experience supporting desktops/laptops/printers in a production Support Center environment
- Prior experience with ability to handle 30-40 service calls a day
- Experience with Active Directory
- Associate Degree in IT or higher
- Cutting Edge Technology and Innovation
- Career Growth Opportunities
- Employee-Centric Environment
- Comprehensive Benefits Package
- Holiday and Vacation
Vacancy expired!