Help Desk job vacancy in Harrisburg, Pennsylvania V Group Inc

Vacancy expired!

Client: Commonwealth of Pennsylvania(DOS)Job Title: Help DeskDuration: 12+ MonthsStart Date: ASAPLocations: Harrisburg, PAInterview Type: Webcam Interview OnlyPosition Type: ContractExelare ID: SPAHD316SRPosition ID: DOS- System Specialist SS2 A4 SC2 (686316)

DOS- System Specialist SS2 A4 SC2

This position is responsible for providing high level desktop and end user support for the Department of State which consists of approximately 200 users. This position supports the Daily operation of several bureaus within the DOS North Office Building to include application from each of the following Deputates – Elections: Bureaus of Elections and Notaries, Bureaus Campaign finance and Civic Engagements, Bureaus of Elections Security and Technology, Charities: Bureau of Corporations and Charitable Organizations, Charities Investigation Unit, Executive staff, and Administration. In addition to critical delivery center desktop support for DOS operations such as primary and general election desktop support, petition filing setup and support, SURE, SUREVR, SWORD, Notaries App, and many other public service enabling utilities by assuring desktop configuration, connectivity and user access is operational.

Required Skills:Thorough knowledge and use of ServiceNow or understanding of asset management systemExpert knowledge and use of Windows OS and O365 Office productsExcellent customer service awareness and communication skillsKnowledge of hardware desktop, printer, scanner, videoKnowledge of softwareKnowledge of imaging workstations using MDT and/or SCCMExcellent troubleshooting and problem-solving skillsKnowledge of VPN setup, support and installAble to resolve technical issues with users over the phoneAbility to work independently and as a member of a teamAbility to transport/lift boxes/equipment

Skills: The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies. This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs. In addition to all the laptop and printer deployments, the technician in this position has resolved 80-90% of the incident tickets assigned which sometime involves working with vendors, working with other IT teams and especially users when ‘hands-on’ is required.

List of Skills:1. Thorough knowledge and use of ServiceNow or understanding of asset management system2. Expert knowledge and use of Windows OS and O365 Office products3. Excellent customer service awareness and communication skills4. Knowledge of hardware desktop, printer, scanner, video5. Knowledge of software6. Knowledge of imaging workstations using MDT and/or SCCM7. Excellent troubleshooting and problem-solving skills8. Ability to transport/lift boxes/equipment9. Ability to work independently and as a member of a team10. Knowledge of VPN setup, support and install11. Able to resolve technical issues with users over the phone12. Knowledge of active directory use and privileges13. Knowledge of wireless workstation setup and support14. Ability to think and act under pressure15. Good organizational skills16. Excellent etiquette and professionalism

Vacancy expired!

ID	#44688331
State	Pennsylvania
City	Harrisburg
Job type	Contract
Salary	USD TBD TBD
Source	V Group Inc
Showed	2022-08-08
Date	2022-08-05
Deadline	2022-10-04
Category	Systems/networking
Create resume

Job Details

Help Desk