Vacancy expired!
Our client, one of the largest retail propane distributors, is seeking an Implementation Project Coordinator
Location: King of Prussia, PA Position Type: Full Time Job Summary: The Implementation Project Coordinator I is responsible for the successful implementation of National Account and National ACE customers' on-boarding lifecycle in accordance with contract requirements and company policies, procedures and guidelines. The candidate will provide expert value added customer service and consultation to customers and field operations that enhances the customer experience. The Implementation Project Coordinator I will manage and monitor all required milestones to track progress of each new location, drives resolution of obstacles and provide status reporting. Key Characteristics:- Superior communication and organization skills with project management expertise.
- Must be a fast learner, inquisitive and eager to develop knowledge and expertise.
- Strong work ethic and ability to meet and work under the pressure of deadlines.
- The ability to work through numerous, coinciding customer projects and bring each one to its full conclusion.
- Manage and monitor customer on-boarding project timelines to ensure that functional work streams are delivered on-time and within scope, customer's contract terms and budget.
- Manage and update project status reporting as required by the customer, stakeholders, and leadership.
- Manage meetings for pre-project planning, status reviews, issue resolution, and post-project recap and is responsible for overall project planning.
- Assists the field employees in securing outside vendors for installation requirements, reviews the vendor quotes for completeness, and ensures the customer is invoiced appropriately and accurately.
- Work with License and Permitting Representatives to review and evaluate detailed site plans drawings for compliance with applicable codes, if applicable.
- Validate data integrity for each individual new customer setup in SAP prior to beginning propane deliveries. This includes all customer master, storage objects materials and forecast hierarchies.
- Manage the initial customer training schedule for resale dispenser, AutoGas, and ACE installations by ensuring that our field operations team has set the schedule, communicated with the local customer and completed the training before the installation is active.
- Communication Skills: Have the ability to clearly convey information to individuals or groups in a variety of settings. Have the ability to effectively listen and process information provided by others.
- Organization and Time Management Skills: Knowledge of Project Management techniques and tools. Have the ability to plan accordingly, prioritize tasks, consistently meet deadlines, maintain a high attention to detail, and manage time and schedules efficiently.
- Decision Making: Makes sound, well-informed, and objective decisions.
- Flexibility: Is open to change, new processes/process improvement, and new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles.
- Interpersonal Skills: Have strong interpersonal skills in a team-based environment.
- Problem Solving: Able to identify, evaluate, and use sound judgment to generate and evaluate alternative actions, and make recommendations as accordingly.
- Bachelor's Degree required
- Project Management or related work preferred
- Customer service experience preferred with 3 to 5 years' experience in office environment handling customer accounts
- Proficiency in Microsoft Excel, Word and Outlook is required.
- Project Management Certification a plus.
- SAP knowledge a plus.
Vacancy expired!