National Account Manager

The National Account Manager will be responsible for managing an established portfolio of key manufacturing and industrial clients along with new account growth, as well as work closely with M&I operational teams and other department leaders to ensure the highest level of customer service and program execution. The role will require strategic market development, sales growth, and a focus on customer service excellence.The National Account Manager must have experience managing enterprise accounts while providing creative solutions to the challenges of a multi-million-dollar book of business. Effective communication skills, large customer presentation experience, and experience working with Senior Leadership Teams is preferred. This role will require close work with leadership teams that span operations, finance, & regional commercial operations and a history of sales growth in prior roles. This role will report directly to the Director of National Accounts, M&I.Primary Responsibilities (Essential Functions):Provide account oversight, escalation of customer-impacting challenges, and a deep knowledge of accounts to develop strong customer relationshipsRetention and successful contract renewals of a book of business both RFP and non-RFP drivenIncremental, organic growth/expansion in service offerings/pursuit of projects in current portfolioCollaborate with operations, finance, commercial teams to ensure customer satisfactionDevelop new business growth via web leads, cold calls, and other sales toolsNetwork with key industry contacts, trade organizations, participation in conferencesPromote and consistently represent Harsco valuesDrive new sales growth and revenue opportunity for the company. Can cold call and manage several established business opportunities. High degree of energy and attitude.Identify root causes of problems and create new solutions to non-routine problems; identify inefficient business work processes and recommend technological solutions to improve; consider the impact and application of proposed solutions on other projects, work units, or business information problemsPresent ideas and information in a clear, concise, organized, and diplomatic manner; ask appropriate questions in order to obtain information; listen to others to respond effectively to ideas and questions.  Present prepared information to individual and groups in a manner that is clear and concise, holds their interest and addresses their needs or concernsMeet/exceed customer expectations by sustaining regular contact and building superior relationships with key decision-makers and influencers in the retail marketplaceProvide direction and instruction on action plans to meet performance goals and objectives; gives specific feedback on performance; provides support and follows upDemonstrate thoroughness with all related work activities and strive to continually improve quality and productivity by prioritizing sales activities needed to best drive the business in the retail marketplaceDemonstrate excellent project management skills with large customers and understand the diverse nature of the retail climate and the changing regulatory laws. Lead and assist internal working groups in the achievement of specific customer requests and be able to respond under stress to achieve key strategic goals for the Clean Earth brand