Customer Service Rep (4413)- 2495 Lincoln Hiway East Unit 21

We are seeking a friendly and customer-focused Customer Service Representative to join our team in Lancaster, United States. As a vital member of our customer service department, you will be responsible for providing exceptional support to our valued customers, addressing their inquiries, and ensuring their satisfaction with our products and services.Respond to customer inquiries via phone, email, and chat in a timely and professional mannerResolve customer complaints and issues with empathy and efficiencyProcess orders, refunds, and exchanges accuratelyMaintain up-to-date knowledge of products, services, and company policiesCollaborate with other departments to ensure customer satisfactionDocument customer interactions and update customer records in our databaseIdentify and escalate complex issues to appropriate team members or managementProvide feedback to improve customer service processes and proceduresMeet or exceed performance metrics and quality standards